Chatbot

Finextra TV/ai

How AI Tools Have Transformed from Chatbots to Agents

Talking to FinextraTV at Temenos Community Forum 2025, Patrice Amann, Regional Leader - EMEA Financial Services, Microsoft and Sai Rangachari, Chief Product Officer, Temenos discussed the evolution of AI innovation. Looking into the transformation of the industry from chatbots to agents, Amann and Rangachari explain what they believe should be the true objectives when developing AI use cases.

07 July 2025

Research/ChatbotFuture of Report

The Future of European Fintech 2025: A Money20/20 Special Edition

03 June 2025 231 downloads

News/ai

EBAday 2025: Who’s afraid of agentic AI?

What potential does AI hold for the future of banking? What challenges and benefits do AI and GenAI-powered solutions pose? These questions were explored in an afternoon panel session at EBAday 2025.

27 May 2025

News/ai

Garanti BBVA virtual assistant gets GenAI boost

The Turkish unit of Spanish banking giant BBVA has given its mobile app's personal assistant a GenAI makeover.

28 April 2025

News/ai

NatWest inks collaboration deal with OpenAI

NatWest has inked a deal with OpenAI to bring generative artificial intelligence to the UK lender's digital assistants.

20 March 2025

News/ai

Nubank partners OpenAI to smooth customer experience

Brazil's Nubank is working with OpenAI on a host of services and features for its 114 million customers.

11 March 2025

News/ai

BBVA virtual assistant gets AI-powered account and card management features

BBVA has revamped its personal virtual assistant, adding AI-powered account and card management features.

17 February 2025

News/ai

AdviserSoftware and InterGen Data uncover key risks of DeepSeek

AdviserSoftware.com, part of FTRC, has collaborated with Robert Kirk, founder and CEO of InterGen Data, an AI-based financial lifetime events prediction service, to identify risks and recommendations for navigating DeepSeek.

07 February 2025

Research/ChatbotEvent Report

AI strategies for scalable, secure and compliant banking

07 February 2025 335 downloads

News/ai

NextGen: AI: 2025 will be the year of AI deployment

At Finextra’s first NextGen: AI event, Roberto Napolitano, chief marketing officer at Innovate Finance, moderated the panel session: ‘How do we deploy?’ in conversation with speakers Sandra Blaga, strategy and innovation manager of AI delivery at NatWest, and Prashant Jajodia, managing partner and financial services sector lead at IBM.

26 November 2024

News/ai

Revolut preps AI assistant, ATMs and mortgages for 2025

Revolut has laid out its plans for 2025, including the introduction of an AI assistant, mortgages, ATMs, and a business credit product.

25 November 2024

News/ai

Lunar launches GenAI Native Voice Assistant

In a European first, Nordic challenger bank Lunar has launched a virtual assistant using GenAI Native Voice technology.

24 October 2024

News/ai

AI patents at BofA increase 94% since 2022

Bank of America's artificial intelligence push has led to a 94% increase in AI and machine learning granted and pending patent applications since 2022.

24 October 2024

News/ai

Sibos: GenAI will be more impactful than ecommerce and the internet, says panel

“There have been many fundamental shifts in the IT space, such as the internet and the ecommerce revolution. This is the biggest one,” warned Dorian Selz, CEO and co-founder of Squirro, at Sibos today. “Leadership in companies needs to be on top of this revolution.”

23 October 2024

Research/ChatbotImpact Study

Adding GenAI To Your Fraud Prevention Strategy

27 September 2024 427 downloads

News/ai

Israeli regulator gives AI chatbot go-ahead to provide stock-picking advice

AI startup Bridgewise has been given the green light by Israeli regulators to launch a chatbot that gives advice on buying and selling stocks.

25 September 2024