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Inna Demchenko

Head of project
Bank
Member since
09 May 2021
Location
Kyiv
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Inna's opinions

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Inna Demchenko

Challenges faced by banks and customers in the online onboarding process

In Ukraine remote customer identification and the option to become a bank customer online has been officially in place since 2020, and at present nearly 40 banks out of 63 operating on the market have introduced the option to establish business relationship with the client using remote service channels. Although the service of card opening by new ...

08 March 2024 /retail Digital Banking Trends

Inna Demchenko

Open banking in Ukraine: a new stage

Ukraine has moved to a new stage in the process of implementing open banking, as on 11 August the National Bank of Ukraine (NBU) published on its official website the approved Open Banking Concept and the introduction plan. The regulator's experts worked on the document jointly with working groups of market participants, including banks, non-bank f...

15 August 2023 /retail Open Banking

Inna Demchenko

How to reduce digital onboarding risks

The implementation of remote identification and the ability to become a new customer without physically visiting a branch revolutionized banking services. In Europe this process remained mostly hybrid and involved only online ordering of a card, but with a mandatory visit to a branch to sign documents upon card receipt. At the same time in Ukraine ...

22 May 2023 /retail /identity Digital Identity Management

Inna Demchenko

Do Banks Still Need Branches?

The number of bank branches in Ukraine and Europe is rapidly decreasing, so from 2008 to 2022, the number of branches in the EU decreased by 39%, from 225 thousand to 134 thousand, while in Ukraine during the same period the number of branches decreased more than 4 times, from 21 thousand to 5.5 thousand subdivisions as of the end of 2022. Accordi...

09 January 2023 /retail Banking Strategy, Digital and Transformation

Inna Demchenko

Domestic government bonds as an investment instrument in Ukraine

According to the statistics of National Bank depository, since the beginning of the war, Ukraine has raised about UAH 150 billion (about USD 4 billion in equivalent) through the sale of government bonds, which indicates a high level of trust in the state and faith in its future. Domestic government bonds are securities issued by the Ministry of

14 October 2022 /markets Fintech

Inna Demchenko

What is independent Ukraine’s achievements?

In August, Ukraine celebrates the 31st anniversary of its independence, and although this year we are forced to fight for sovereignty, every Ukrainian is confidently holding his front, making a daily contribution to the victory and further development of our country. What key achievements can be highlighted: Electronic documents. Ukraine is the fi...

31 August 2022 /payments Fintech World

Inna Demchenko

How banking system keeps operating amid war

Ukraine is facing now a difficult time, but the banking system continues to work steadily despite a full-scale military invasion of the neighboring country. At first glance, this may seem like a phenomenon, as during constant shelling, missile strikes, occupation of a part of the territory, clients have a possibility to obtain all necessary bankin...

06 June 2022 /retail /sustainable

Inna Demchenko

Remote identification in Ukrainian banks – is it easy to become an online customer?

Back in 2020, Ukrainian legislation allowed banks to establish business relationships with new customers and open accounts for them completely remotely. Moreover, banks were even offered several options for how to conduct remote identification without the physical presence of the customer, namely: - Video verificatiion; - Selfie with liveness ...

25 January 2022 /retail Digital Banking Trends

Inna Demchenko

Open banking. New opportunities for the financial market of Ukraine

Open banking. New opportunities for the financial market of Ukraine. Open banking, which will be fully operational in Ukraine in 2025, will launch a new phase in the functioning of the financial market. Banks will open their interfaces (API) and allow third-party companies to acquire customer data, using them, to create new innovative services. In...

29 December 2021 /retail

Inna writes about

  • payments
  • retail banking
  • sustainable
  • identity
  • markets

Inna's opinion archive

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