Inna Demchenko

Inna Demchenko

Head of project at Bank
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Digital Banking Trends

Challenges faced by banks and customers in the online onboarding process

08 Mar 2024

In Ukraine remote customer identification and the option to become a bank customer online has been officially in place since 2020, and at present nearly 40 banks out of 63 operating on the market have introduced the option to establish business relationship with the client using remote service channels. Although the service of card opening by new ...


Open Banking

Open banking in Ukraine: a new stage

15 Aug 2023

Ukraine has moved to a new stage in the process of implementing open banking, as on 11 August the National Bank of Ukraine (NBU) published on its official website the approved Open Banking Concept and the introduction plan. The regulator's experts worked on the document jointly with working groups of market participants, including banks, non-bank f...

Digital Identity Management

How to reduce digital onboarding risks

22 May 2023

The implementation of remote identification and the ability to become a new customer without physically visiting a branch revolutionized banking services. In Europe this process remained mostly hybrid and involved only online ordering of a card, but with a mandatory visit to a branch to sign documents upon card receipt. At the same time in Ukraine ...

Banking Strategy, Digital and Transformation

Do Banks Still Need Branches?

09 Jan 2023

The number of bank branches in Ukraine and Europe is rapidly decreasing, so from 2008 to 2022, the number of branches in the EU decreased by 39%, from 225 thousand to 134 thousand, while in Ukraine during the same period the number of branches decreased more than 4 times, from 21 thousand to 5.5 thousand subdivisions as of the end of 2022. Accordi...