Latest opinions that Freddie McMahon has shared on Finextra

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Freddie McMahon

Director Strategy and Innovation

DF2020 Ltd

Member since

04 Aug 2017

Location

London

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Freddie's opinions

Chatbots a new way of thinking. Are lawyers complicit in undermining GDPR?

Since the beginning of online services, lawyers have been the major influence upon the customer consent process. Their preferred instrument is to produce dense content, such as terms and conditions, combined with a tick box for the customer to acknowledge they have read, understood and given their consent. In practice, most people don’t read this ...

30 March 2018 /ai /regulation Fintech innovation and startups

Economies of Compliancy, an opportunity for leadership and chatbots

The Economies of Compliancy is an emergent economics term that describes a competitive advantage of sharing practical regulatory knowledge and practices across entities. By means of a utility-based cloud service, business, non-profit or government, can lower their compliance costs and reduce the risks of non-conformance. For example, the cost of u...

23 March 2018 /ai /regulation Financial Services Regulation

Chatbots gaining momentum in mainstream banking

In March 2018, Citicorp launched a Facebook Messenger chatbot for its consumer banking clients in Singapore. They also plan to launch these chatbot-based services in Hong Kong and Australia later in 2018. Citicorp’s conversation-as-a-service enables customers to access account balances and credit card bill summaries. Citicorp intend to extend this...

16 March 2018 /ai Fintech

Chatbots as an enabler for Knowledge Process Re-Modelling

The Problem Process Modelling is pervasive. At the lowest level process, there is often tasks that require the knowledge worker to access Complex Knowledge in the form of documents covering regulatory, statutory, legal, tax, tariffs, policies or procedural matters. Complex Knowledge contained in documents is no longer fit for purpose for two reaso...

09 March 2018 /ai Fintech

The emergence of chatbot reality as the hyped perception starts to fade

Some interesting research from multiple sources are providing lead indicators into why the future of organisations will become a blend of human and chatbot workers. More and more people are using chatbots. Some may not realise they are using chatbots as it is seemingly so “natural” in a digital nice way! This is especially the case through advance...

02 March 2018 /ai Digital Banking Trends

Complex Knowledge two more examples to why it matters

In the UK, there were two public disclosures within a 24-hour period, which provided more examples that Complex Knowledge in a documented form is no longer fit and is the causality of deeply rooted systemic risks. The first relates to the collapse of Carillion. The parliamentary Business Committee has been cross-examining the Carillion auditors. ...

23 February 2018 /regulation Fintech innovation and startups

Conduct Risk is now an epidemic and is appearing in far too many places. It is time to deal with it.

In its simplest form, conduct risk is when an organisation’s stakeholder’s behaviour leads to unwanted behaviour or crimes, either detected or not, and detrimentally damages an organisation’s or sector’s reputation, negatively impacting market stability and potentially damaging innocent individuals. Stakeholders include employees, customers, suppl...

18 February 2018 /regulation Banking Regulations

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 5 FINAL

Just as a reminder, Complex Knowledge is any combination of regulatory, statutory, legal, tax, tariff, policy and procedure matter, which is primarily found within documents. USE CASE: HOUSEHOLDER PLANNING PERMISSION (CONTINUED) The Competencies for creating a Chatbot Knowledge Map The competencies for the creation of a Knowledge Map is based...

26 January 2018 /ai /regulation Innovation in Financial Services

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 4

Just as a reminder, Complex Knowledge is any combination of regulatory, statutory, legal, tax, tariff, policy and procedure matter, which is primarily found within documents. USE CASE: HOUSEHOLDER PLANNING PERMISSION (CONTINUED) Creating the Knowledge Map and Chatbot The Knowledge Map is a symbolic algorithm based upon Choices, Pathways and O...

13 January 2018 /ai /regulation Innovation in Financial Services

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 3

Just as a reminder, Complex Knowledge is any combination of regulatory, statutory, legal, tax, tariff, policy and procedure matter, which is primarily found within documents. USE CASE: HOUSEHOLDER PLANNING PERMISSION (continued) Preparing the Complex Knowledge from Monologue to Dialogue In context to the earlier defined scope, the knowledge wa...

05 January 2018 /ai /regulation Finance 2.0

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