Latest opinions that Doug Gross has shared on Finextra

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Doug Gross

CEO

NGDATA

Member since

10 Sep 2019

Location

New York

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Doug's opinions

Overcoming the limitations of legacy systems in a microservices era

Today, many banks are united by a common challenge: managing the limitations of their legacy cores and the operational, compliance, and customer personalization pitfalls associated with them. Monolithic legacy cores do not offer the level of functionality that modern banking customers need, especially those favoring digital experiences in a post-p...

08 September 2021 /regulation /retail Banking Strategy, Digital and Transformation

How to communicate with the customer’s lifecycle stage in mind for better engagement

As credit card transactions are falling and lending products are becoming even more important, banks are fighting harder than ever before to remain top of mind and relevant to their customers. In this fight to maintain relationship status and wallet share - especially as an even greater percentage of interactions are digital - personalizing each c...

12 February 2021 /retail /identity Fintech

2021 is the year to prioritize improving the digital customer experience. Here’s why.

2021 will be the year we learn from 2020, and banks will be no exception. Last year, digital services were put to the test. If they weren’t up to scratch customers went elsewhere and businesses missed out. The Pandemic has Accelerated the Rate of Digital Adoption The rate of adoption of digital services, across generations in particular, was way a...

29 January 2021 /retail /identity Fintech

6 customer relationship tips during the crisis

Recently we were Finextra’s guest for a webinar on 'Big Data: Empowering banks to drive customer-centricity'. We shared insights on how we see the banking industry changing due to several causes. An overview. You and the customer, you’re not exclusive. Yikes. We hate to break it, but your customer is seeing other people. In the UK and the US, one-t...

26 May 2020 /retail /covid-19 Fintech

The scalability of CX: expectations versus reality

When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They managed to leverage customer data for providing a relevant interaction. However, we notice that the company’s internal expectations are rarely met. ...

22 April 2020 /retail /identity Data Management and Governance

Banking industry must think 'out of the box' to solve the data science skills gap

Arthur C. Clarke, writer of the famous science fiction epic 2001: Space Odyssey, famously remarked that any sufficiently advanced technology is indistinguishable from magic. The problem with magical things, however, is that we often ascribe them miraculous powers that are beyond their actual capabilities while ignoring the fact that far greater po...

20 December 2019 Analytics in Banking

A 2020 perfect vision for the financial services sector

It’s been an exciting year in the banking sector. Along with innovation being pushed along by the industry, there has also been the added pressure of regulatory change, such as the introduction of 2FA this September. In the past few years, much has been made of the potential for technologies such as blockchain, IoT and cryptocurrencies to revoluti...

10 December 2019 /retail Bigger than Technology

What can the financial services sector learn from the retail subscription service boom?

What can banks learn from the world of fast-moving consumer goods (FMCG) like razors or make-up? On the face of it, not much. But dig a little deeper and you quickly realise that the financial services industry has a lot to learn from the way that FMCG brands are empowering their customers with new ways to order and choose their products. The way ...

06 November 2019 /retail Millennial Banking

Forget the funnel: Financial marketing must become a virtuous circle

Digital-first challengers have disrupted the old, cosy club of High Street banks, harnessing the power of customer data to deliver tailored financial products, services and customer interaction. What’s more, people today are likely to have accounts at more than one institution, with savings, credit cards, loans and other financial products held wi...

28 October 2019 /retail