Finextra Research
Sign in
Sign up
  • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
Sign in
Sign up
  • News
    • Back
    • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • Back
    • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Back
    • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
  • payments
  • markets
  • retail
  • wholesale
  • wealth
  • regulation
  • crime
  • crypto
  • sustainable
  • startups
  • devops
  • identity
  • security
  • cloud
  • ai

Community

  • Your feed
  • Latest expert opinions
  • Groups

Join the Community

23,713
Expert opinions
40,520
Total members
373
New members (last 30 days)
208
New opinions (last 30 days)
29,189
Total comments
Join Sign in
Follow Unfollow

Doug Gross

CEO
NGDATA
Member since
10 Sep 2019
Location
New York
Followers
1
Following
0
Opinions
9
Long reads
0
Followed by John Sims, Martha Boyle and 5 others you follow
View Doug Gross's full profile

Doug's opinions

clear
Doug Gross

6 customer relationship tips during the crisis

Recently we were Finextra’s guest for a webinar on 'Big Data: Empowering banks to drive customer-centricity'. We shared insights on how we see the banking industry changing due to several causes. An overview. You and the customer, you’re not exclusive. Yikes. We hate to break it, but your customer is seeing other people. In the UK and the US, one-t...

26 May 2020 /retail /covid-19 Fintech

Doug Gross

The scalability of CX: expectations versus reality

When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They managed to leverage customer data for providing a relevant interaction. However, we notice that the company’s internal expectations are rarely met. ...

22 April 2020 /retail /identity Data Management and Governance

Doug writes about

  • regulation & compliance
  • retail banking
  • identity
  • covid-19

Doug's opinion archive

  • 2021 (3)
  • 2020 (2)
  • 2019 (4)
ShowHide similar members

Similar members

Itai Sela

Itai Sela
CEO at B2 Group

Follow Unfollow
Mike Rymanov

Mike Rymanov
CEO at ePayments & DSX

Follow Unfollow
Tim Corke

Tim Corke
CEO at Tickvantage Ltd

Follow Unfollow
Jesse Chenard

Jesse Chenard
CEO at MonetaGo

Follow Unfollow
Mike Penner

Mike Penner
CEO at Lynx Global Digital Finance Corporation

Follow Unfollow

Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.

Please read our Privacy Policy.

Accept
Finextra

Finextra

  • About

Community

  • Rules
  • Contact the community team

News

  • Guidance
  • Contact the news desk

Sales

  • Media pack
  • Contact the sales team

Get involved

  • Finextra Live@
  • Webinars
  • Finextra TV
  • Research
  • Finextra.jobs

Events

  • Sustainable Finance Live
  • NextGen Nordics
  • EBAday
  • NextGen:AI
Join the community Register for news alerts
Apple App Store Google App Store

© Finextra Research 2025

Terms of usePrivacy PolicyCookie Centre