Digital Banking Trends

Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers

Retired Member 

Three Christmas Wishes for Digital Banking

Whilst most writers will turn their attention to reviewing the past year or more likely their predictions for the coming year, Christmas is a time to think not only of our loved ones but of others less fortunate. So my Christmas post this year is three wishes of Banks globally to help those less fortunate than us. I believe banks can make these wi...

17 December 2018 /retail

Andrew Beatty Head of Wealth, Retirement & International at FIS

Conversational Banking: How to Start the Conversation

"How satisfied are you with your bank?" is a staple question in Voice of Customer (VOC) surveys. However, one question that is almost never asked is "How proactive is your bank in reaching out to help you with your unique financial goals?" A handful of banks are emerging as leaders in this respect, becoming proactive by deployi...

12 December 2018 /retail

Retired Member 

Payment Cards on the Table: is your Infrastructure up to the Challenge?

The introduction of new payment types has created a greater need for a strong, flexible card infrastructure than ever before. That’s easy for issuers to lose sight of; mobile services are new, exciting and backed by demonstrable customer demand. Fundamentally, however, mobile services rely heavily on card payments. All this innovation is pushing ...

05 December 2018 /payments

Andrew Beatty Head of Wealth, Retirement & International at FIS

The New Banking Format: The segment of one

"Arthur Clarke once observed that cave dwellers froze to death on beds of coal.This is the opening statement of Carla O'Dell and C. Jackson Grayson's book "If Only We Knew What We Know." At the time, their focus was the internal transfer of knowledge, particularly around best practices. However, the quote is just as applicable today...

29 November 2018 /retail

Uri Rivner CEO and Co-Founder at Refine Intelligence

The Perfect Crime

The 1920s were big on criminal mystery novels; this was the decade of Agatha Christie’s Hercule Poirot. Who, like many other famous detectives of his time, had to unlock devious puzzles involving the most twisted criminal schemes. “And the butler did it, at least for the first hundred mystery novels or so. Everyone’s a suspect, and it’s always

28 November 2018 /security /payments

Anna Kuzmina Expert at Fintech

India stack

There was one particular subject that got the spotlight at the recent fintech conference that I talked about. India stack. Meaning, the number of government-led initiatives to bring India to the front seat of the world digital economy. That is one lucky 1.2 billion population country. Aadhaar serves as a founding block of the digital economy. A

27 November 2018 /payments

Shailendra Malik SVP - Tech Delivery (Enterprise Search) at DBS Bank

Why banks care to build an ecosystem?

I’ve been asked this question on multiple forums that why a bank is required to sell soaps, it is not their place to be and they’re not good at it so why bother, and they’re not wrong. This is not a bank’s competency so why invest time, money, resources and effort in building this platform or ecosystem. Why banks are willing to build mobile apps t...

19 November 2018

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Questions - often stupid.. on the long journey to the Fintech future at large - updated version

Questions on the long journey Summarizing milestones - my own experience mostly based on Fintech in Finland and the other Nordics. (Union Bank of Finland>Merita Bank>MeritaNordbanken>Nordea Bank, Mobey Forum, Visa Advisory board, EU Expert Groups, Real Time Economy Program, Tieto, MyData etc): 1950s - Strong emphasis on payment standa...

18 November 2018

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Two rivers becoming one..

The rapidly swelling data river (MyData, Big Data, Open Data, structured and unstructured) and the service design river namely. In the Real Time Economy program (2006-) we have seen important progress towards getting financial and administrative data digitalised into structured and standardised form moving increasingly into real time. This is als...

14 November 2018 /ai

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

CHATBOTS: TRANSFORMING KNOWLEDGE FROM MONOLOGUE TO DIALOGUE

Knowledge monologue is pervasive All over the world, employees, customers and citizens are expected to read, understand and action the knowledge found in so many documents: policies, regulations, statutes, assessments, standard operating procedures, manuals and instructions. This knowledge represents a plethora of rules contained in pages and pa...

10 November 2018 /ai