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Banks are orchestrating customer interactions with data, AI and tech, to obtain better leads and achieve higher sales conversions
The past few years have seen the world of art being taken by storm. White fine art sales have continued to be as strong as ever, two new types of investment platforms have shaken up the industry and s...
Coming up for three decades after Amazon was founded, there is still plenty of scope for new ecommerce brands — retail and B2B — to enter the market and build global scale businesses. In 2021 online ...
Grand Tour cycling experienced a global boom in the late 90’s and early 2000’s largely down to what are now known to be chemically enhanced heroics of the disgraced rider Lance Armstrong. In the dark ...
As I have argued before, the battleground for banks is now around digital sales and service experiences. What this demands of a bank is an operational backbone that can adapt to change fast. The drive...
History is full of simple ideas that have captured the imagination, energy and money of large groups of people, but resulted in very few actually finding a reward. A good friend of mine recently provi...
Risk professionals and retail leaders for months have been fixated on the new strong customer authentication (SCA) requirements that arrived with PSD2 — and rightfully so. The new payments regulation,...
The modern business-to-business merchants are actively embracing online retail to step up their game. Relying on B2B portal development, they build solutions that bring together business customers fro...
We have witnessed the rise and fall of many marketplaces around the world, some got truly global, some became local leaders, others found their niches. When we say ‘marketplace’ we instantly think of
“In 1898, E. St. Elmo Lewis developed a model that mapped a theoretical customer journey from the moment a brand or product attracted consumer attention to the point of action or purchase.” That is t...
(Words 910: 3 minute read.) The financial services software sector needs to move away from opaque pricing models. But what should we replace it with? Pricing is a murky subject at the best of times,...
Governments are cautiously starting to relax the lockdown. Economic life, or what is left of it, starts picking up. Everybody is encouraged to “go digital” and work from home. That is probably fair en...
The long-term economic consequences of the Covid-19 pandemic are still unknown. With large portions of the global economy still shutdown, there is no certainty about when – and how – the economy will ...