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Alex Kreger

Three Banking User Experience Mistakes You Have To Avoid

I found 3 key findings in Capgemini and Efma annual Retail Banking Report 2016 about banking customer experience, which I want to share with you. 1. Banks are focused on older customers leaving Gen...

28 Sep 2016
Innovation in Financial Services
Retired Member

Conversation - the traditional medium that will transform your digital business

Most banks have dabbled with natural language in some form. A simple virtual assistant on a website or a mobile app that allows basic voice commands, but these are just point solutions to specific pro...

28 Sep 2016
Innovation in Financial Services
Retired Member

The Adjacent Possible for Banks

What could the near future hold for consumer banking? It seems that anything is (adjacent) possible. From a boring black and white bank statement to a full colour, multi-branded monthly record of how ...

27 Sep 2016
Mark Aldred

Technology can transform relationships between banks and their customers. For the better.

Does increasing use of technology need to mean that business and personal interactions will be increasingly anonymous and purely functional? I believe not, and that banks should be using technology a...

22 Sep 2016
Retired Member

The importance of the human touch in the financial services industry

The changes the world has seen in digital in recent years have been vast, and almost every industry across the globe is grappling with how best to adapt to enable greater efficiency and improved custo...

21 Sep 2016
Alicia Ngomo

My bank, my friend

Banks are finding it increasingly difficult to generate loyalty and become the main banking relationship of their customers. This has a direct economic impact in that revenues and profits are more vol...

20 Sep 2016
Alex Bray

'Omnia omnibus' - what does omni-channel really mean to banks?

‘Omnia omnibus’ means ‘all things to all men’ in Latin. That is a good way to start a discussion on the meaning of omni-channel to banks. As with so many other financial services buzz phrases, omni-ch...

19 Sep 2016
Online Banking
Retired Member

If everyone dislikes a banker why do they continue to lend them their money for free?

‘Banker’. It’s difficult to think of any other job title that has been so universally vilified since the financial crisis in 2008. Roundly blamed for a ‘casino’ attitude to using other people’s money ...

19 Sep 2016
Retired Member

Banks risk missing red tape deadlines

The Financial Stability Board (FSB), chaired by the Bank of England’s Mark Carney, recently warned that banks have flagged their concerns about missing regulatory deadlines, with Basel III being highl...

15 Sep 2016
Christoffer Hernæs

Are challenger banks a challenge for incumbent banks?

Earlier this year, I was part of the panel discussion on the role of challenger banks at the European Fintech Awards, and one of the main questions was whether the challenger banks were to lead to a ...

14 Sep 2016
Retired Member

When cash is not king

Is wealth what you have today or what you'll have next year? Evidence suggests the former, particularly when interest rates are low. More than what you own in cash, property (heading for a bubble) or...

08 Sep 2016
Richard Carter

The winner from PSD2 will be the consumer, but what about banks and lenders?

The recent Competition and Markets Authority (CMA) report on the state of the UK banking market had a number of things to say about future direction, though perhaps the most important was the endor

04 Sep 2016
Innovation in Financial Services