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Andrew Stevens

How banks can improve customer communication, as FOI reports banking nuisance calls rise 35%

This week, the results of a Freedom Information Request to the Information Commissioner’s Office revealed that complaints about banking nuisance calls and texts rose by 35% in 2020. This is particular...

07 May 2021
Customer Service 2015-2019-2025
Hasan Nawaz

How embedded finance can be transformational for insurance

Even before COVID-19 hit, the insurance industry had some major challenges to face. In fact, research from McKinsey highlighted the revenue of the world’s insurance companies declined by $300 billion ...

07 May 2021
Embedded Finance
Tom Ainsworth

Get on the front foot with a tactical approach to data integration

By Tom Ainsworth, Head of Customer Engagement, Jitterbit Every company on the planet has been rocked by the changes to consumer behaviour prompted by the pandemic. But, while some sectors might str...

07 May 2021
Personal Finance
Kristen Jason

ISO 20022: Why After 15 Years it’s More Important than Ever

ISO 20022 is a globally accepted messaging standardization approach (methodology, process, repository) to be used by all financial standards initiatives as a common platform for the development of me...

06 May 2021
Todd Latham

B2B payments: The real digital revolution no one’s talking about

The surge in digital payments brought on by the pandemic is already well storied. Almost anyone who’s bought something in the last year can attest first-hand to the rise in e-commerce and contactless ...

06 May 2021
Payments strategies 2015-2020-2030
Steve Morgan

What is stopping banks from transitioning to the cloud?

The short answer – nothing. For the slightly longer answer, read on. The COVID-19 pandemic has increased demand for the cloud so much that Deloitte forecasts revenue growth among the largest public c...

06 May 2021
Cloud Banking out of the Box
Andrew Beatty

Commercial Banking in Today’s Open Banking Environment

Playing Catch-up With Retail? Open banking is more akin to a journey than a destination. Almost all retail banks have a roadmap for modernization, and many are making good progress, with innovative so...

06 May 2021
Banking Strategy, Digital and Transformation
Laurent Descout

Bridging gaps between corporate banking and SMEs

There’s a growing chasm between traditional banks and their SME clients requiring more agile, tailored and flexible services. This has led to growing numbers of challenger banks, payment providers and...

06 May 2021
Simon Keates

Contactless payments set to boost business as Covid-restrictions ease

The world has been slowly shifting towards a cashless society. In fact, with retailers rapidly investing in digital payment methods for time-poor shoppers, who demand speed and efficiency at the check...

06 May 2021
UK Faster Payments
Sean Salloux

Coinbase’s IPO Moves Cryptocurrency Closer to Mainstream Banking and Finance

A crypto exchange now traded on Wall Street is a huge move into the mainstream for cryptocurrency-based companies and a strong sign that crypto's not just a counter-culture but a force to be reckoned ...

06 May 2021
Simon Thompson

The IEEE Trusted Data and AIS Playbook for Financial Services (IEEE Finance Playbook)

There are lots of people talking about the ethical aspects of AI nowadays. It’s easy to predict that there will be a lot more in the future. AI technology had a fierce buzz about it in 2019, but unlik...

06 May 2021
Artificial Intelligence and Financial Services
Murray Simpson

How tech-enabled finance will accelerate the transition to net zero carbon emissions

On the path to global net zero carbon emissions, the finance industry is a key driver while technology is an enabler of sustainability. To make meaningful progress to mitigate climate change, the glob...

05 May 2021
Going green