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"Putting right customers left out of pocket" - not sure if I even understand that statement - is all fine but what about businesses who failed to make the sale because customers' cards failed and they didn't carry cash? Does RBS have any plans to make up
their lost revenues? Thankfully in India, cash is welcome online and even e-ticketing is offered via "cash on delivery" payment mode.
The Death Of Cash Is At Least 190 Years Away
The biggest problem with electronic payments is their utter unpredictability amidst multiple points of failure: You go to an MNO to pay your mobile phone bill and their telephone line is dead; you go to a store to buy something, their POS machine is down;
you go online, your mobile network coverage is poor, so you never receive the Mobile OTP required to complete the card payment. I could go on and on - notice that I haven't even covered the RBS-type of failure with backend systems - but you get my drift. Of
late, I've refused to get frustrated with ePayments and have gone back to cash. Reminds me of the days over 25 years ago before I got my first credit card in the late '80s.
Cash Management Solutions
28 Nov 2013