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A Finextra member
A Finextra member 26 June, 2013, 10:27Be the first to give this comment the thumbs up 0 likes

Dear Finextra moderators -

Can we have a rule that blog posters declare their business interest in any topics they post about, please?

Yours - Tired of Clicking on the Profile Link to Confirm That, Yes Indeed the Blogger is Selling Something

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 27 June, 2013, 17:34Be the first to give this comment the thumbs up 0 likes

Banks are increasingly providing customer service via social media to backstop any lacunae - and there are several - in their conventional customer support channels. 

The Business Case For Social Media Customer Service

Virtual agents using natural language processing could still be good options in select niches. 

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This post is from a series of posts in the group:

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

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