For Finextra's free daily newsletter, breaking news and flashes and weekly job board.
Dear Finextra moderators -
Can we have a rule that blog posters declare their business interest in any topics they post about, please?
Yours - Tired of Clicking on the Profile Link to Confirm That, Yes Indeed the Blogger is Selling Something
Banks are increasingly providing customer service via social media to backstop any lacunae - and there are several - in their conventional customer support channels.
The Business Case For Social Media Customer Service
Virtual agents using natural language processing could still be good options in select niches.
This post is from a series of posts in the group:
A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.