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What serves e-invoicing adoption best: opt-in or opt-out?

A few weeks ago ComReg, the Irish telecom regulator, made clear that organisations are neither allowed to set an opt-out for receiving e-invoices, nor force customers to opt-in on e-invoicing.

ComReg is of the view that any move to e-billing should take full account of, and safeguard, the legitimate preferences and interests of consumers. This similar to current SPAM legislation, where opt-out is default and consumers shouldn't be force to opt-in.

So, what serves e-invoicing adoption best? Opt-in, Opt-out, Other?

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Comments: (2)

A Finextra member
A Finextra member 18 November, 2010, 11:01Be the first to give this comment the thumbs up 0 likes

Added a comment, because earlier version of this post was deleted.

Michael Wright
Michael Wright - Striata | Secure Document Delivery - London 23 November, 2010, 21:39Be the first to give this comment the thumbs up 0 likes

Striata has been very successful in applying the opt-out process to the adoption of B2C eBilling. This is mostly because we follow a "push" methodology of sending the billing documents directly to the customer via secure email attachments.

Opt-out is very difficult when you ask the customer to come back to a website and register or login to receive their bills.

Opt-out should have a really easy to use opt-out process. Not hard to do.

I believe that O2 are appealing the ComReg decision.

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This post is from a series of posts in the group:

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.


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