Join the Community

23,878

Expert opinions

40,630

Total members

381

New members (last 30 days)

205

New opinions (last 30 days)

29,247

Total comments

Join Sign in

What serves e-invoicing adoption best: opt-in or opt-out?

18 November 2010 1 comment

Retired member

A few weeks ago ComReg, the Irish telecom regulator, made clear that organisations are neither allowed to set an opt-out for receiving e-invoices, nor force customers to opt-in on e-invoicing.

ComReg is of the view that any move to e-billing should take full account of, and safeguard, the legitimate preferences and interests of consumers. This similar to current SPAM legislation, where opt-out is default and consumers shouldn't be force to opt-in.

So, what serves e-invoicing adoption best? Opt-in, Opt-out, Other?

External

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.

3567

Report

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Join group

1833 opinions 262 members 16 September 2025

Comments: (2)

A Finextra member

18 November 2010

Added a comment, because earlier version of this post was deleted.

Report

Michael Wright ex-CEO, NED at Tilte, Taxd, Welleasy

23 November 2010

Striata has been very successful in applying the opt-out process to the adoption of B2C eBilling. This is mostly because we follow a "push" methodology of sending the billing documents directly to the customer via secure email attachments.

Opt-out is very difficult when you ask the customer to come back to a website and register or login to receive their bills.

Opt-out should have a really easy to use opt-out process. Not hard to do.

I believe that O2 are appealing the ComReg decision.

Report