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In the study, only three per cent of users chose not to log-in when their secure images failed to flash up. Furthermore, over half (53%) entered passwords when a bank's log-in page was replaced with a warning page.
This latter stat suggests that consumers may be placing too much faith in the ability of new authentication techniques to protect them from cyber-fraud, and disregarding other warning signs.
There's a diffficult lesson for the banking industry here. The reassurance offered by the introduction of new log-in procedures and authentication technologies is welcome, but it should not be oversold. By all means provide a security blanket; just ensure that it doesn't become a comfort blanket.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Dmytro Spilka Director and Founder at Solvid, Coinprompter
17 July
Anusha Sivaramakrishnan Consulting Partner at TCS
Viacheslav Kostin CEO at WislaCode Solutions
14 July
Alex Kreger Founder and CEO at UXDA Financial UX Design
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