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Over the past decade, there's been a noticeable shift in how consumers view financial services. Today's customers are no longer satisfied with just standard offerings; they expect financial institutions to be agile, responsive, and capable of providing personalized and tailored products to their unique needs. This shift is not limited to B2C markets; it is increasingly significant in the B2B space, where clients prioritize tailored, problem-solving solutions that address their specific challenges.
And accordingly, fintechs have reshaped various financial services industry segments with their innovative, customer-centric value propositions, collaborative business models, and cross-functional teams. This transformation has been especially prominent in India, where registered fintech startups have soared nearly fivefold in just three years, rising from 2,100 in 2021 to 10,200 in 2024. Banks, financial institutions, and tech giants have recognized this shift and are actively partnering to strengthen the overall space.
The need for collaboration
Traditional financial institutions recognize the critical need to modernize in response to ongoing transformations. However, they are often burdened by complex and pressing challenges that demand significant resources and focused attention. For example, ensuring compliance with rapidly changing regulations or updating legacy systems can divert focus from innovation. As a result, the need for strategic partnerships has become more pronounced, allowing institutions to tap into external expertise and technology.
Initially, partnerships focused on fintechs collaborating with traditional financial institutions to tap into their well-established infrastructure and expansive customer networks. This approach provided fintechs access to a large, established customer base, while banks and credit unions benefited from the innovative digital solutions fintechs brought. These early partnerships were instrumental in modernizing legacy financial systems, enabling institutions to offer faster, more convenient customer services and laying the foundation for a more integrated and forward-thinking financial ecosystem.
How 2025 carry on the legacy
As these partnerships advance into 2025, the focus shifts from simple collaboration to deep technological integration. Cloud solutions and APIs have already become the backbone of modern banking and fintech collaborations. For example, leading Indian banks are integrating automated credit risk models from fintech partners directly into their cloud-based infrastructure. Now, a major shift is being driven by AI (Artificial Intelligence) and ML (Machine Learning), which are now embedded in fraud detection, credit risk assessment, customer engagement, and operational automation. This means instead of simply sharing data, effective partnerships enable real-time credit assessments, where AI analyzes transaction patterns, alternative credit scores, and behavioral data to provide instant lending decisions.
AI-powered algorithms transform backend operations and redefine front-end customer interactions, shifting from rule-based automation to predictive, context-aware financial services. With a fintech adoption rate of 87%—surpassing the global average of 67%—India is advancing beyond payments and digital banking into AI-driven underwriting and hyper-personalized financial solutions. Consequently, fintech partnerships in 2025 will prioritize scale, reach, and intelligence—focusing on how effectively firms leverage AI, automation, and cloud infrastructure to build adaptive, secure, and compliant financial ecosystems. This evolution underscores the critical role of technology in shaping the future of financial services.
Undoubtedly, this phase of fintech collaboration will further also be driven by the rise of embedded finance. Instead of traditional partnerships focused solely on backend operations, fintechs are now embedding financial solutions directly into non-financial platforms—from e-commerce and ride-sharing apps to healthcare services. This creates revenue opportunities, with India's embedded finance revenue expected to surge from $5.75 billion in 2024 to $28.6 billion by 2029. Furthermore, this model allows even small businesses to offer seamless financial services—whether it's instant credit at checkout, insurance within travel bookings, or automated payroll solutions—deeply integrating financial tools into daily operations and enhancing customer engagement.
Looking ahead, fintech partnerships are set to become more strategic in 2025, where integration goes beyond services to include blockchain, decentralized finance (DeFi), and open banking. As financial ecosystems become more interconnected, cross-border solutions and embedded financial services will be pivotal in driving efficiency, innovation, and financial inclusion. The future of fintech isn't just about competition—it's about seamless collaboration, where partnerships redefine how financial services are delivered, making them more accessible, intelligent, and globally integrated.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Serhii Bondarenko Artificial Intelegence at Tickeron
15 May
Igor Kostyuchenok SVP of Engineering at Mbanq
14 May
Jonathan Hancock Head of Product & Innovation at The ai Corporation
13 May
Aron Alexander Founder and CEO at Runa
12 May
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