19 July 2018
Paul Penrose


Paul Penrose - Finextra

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A post relating to this item from Finextra:

US payment processor Heartland reports massive data breach

21 January 2009  |  16001 views  |  1
Heartland Payment Systems says it has found malicious software in its processing system, potentially compromising the card data of millions of people.

Heartland Payment Systems' Obama moment

21 January 2009  |  3476 views  |  1

Heartland Payment Systems first began receiving fraudulent activity reports from the card schemes late last year indicating a possible breach in its defences. The company called the Secret Service and breach forensics teams to investigate and eventually traced the source of the leak to a piece of installed malware last week.

So why wait until late yesterday to tell the world about the attack? Could it be that Barrack Obama's inauguration day - when the world's media was trained on events in Washington - was considered a good day to bury bad news?

Not so, says Robin Baldwin, Heartland's president and chief financial officer.

"Due to legal reviews, discussions with some of the players involved, we couldn't get it together and signed off on until today," Baldwin told the Washington Post. "We considered holding back another day, but felt in the interests of transparency we wanted to get this information out to cardholders as soon as possible, recognising of course that this is not an ideal day from the perspective of visibility."

Weasel words. If the over-riding concern is to ensure transparency, surely it would be better to hold off for a day when good visibility would be guaranteed?


Comments: (2)

A Finextra member
A Finextra member 22 January, 2009, 08:35

Not cynical at all, are we?  I think your criticism is inherently unfair.  If one debates the merits of publishing as soon as possible vs. considering the "news cycle", there are almost exactly balanced arguments on each side and the decision would be criticised whichever way they chose.  Your post seems to assume "guilt" on the part of a company which was after all a victim, and then aha! you find it.

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Paul Penrose
Paul Penrose - Finextra - London 27 February, 2009, 15:35

I'm only a humble seeker after truth and justice. If I was a real cynic I'd work in PR - or should that be media management?

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job title Head of Research
location London
member since 2007
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I'm responsible for editorial content and quality control across the full range of Finextra media.

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