Chatbots for Recruitment and Human Resources

There is a growing expectation that chatbots can be used for recruitment. The obvious low hanging fruit is for a chatbot to:

• Answer questions about the job on offer
• Qualify a prospect through a set of gated interviews:  

1. General questions
2. Job specific questions
3. Specialist questions

• Organise interview face-to-face meetings
• Provide the qualified information to the interviewer
• Provide a status of an application

The benefits are:

• Better governance and compliance
• More comprehensive audit trail  
• Increase objectivity and consistency
• Ensure strong equality
• Reduce cost
• Scalable parallel interviews
• Protect the valuable time of the employer
• Retain knowledge, especially for specialist subjects
• Better candidate experience
• Reduce complaints and litigation

Interestingly, the knowledge assets produced for the ecosystem of chatbots involved could become a game changer in the in the recruitment industry, and for Human Resources internal job fulfilment processes.  The conversational service could be extended to include advice for those candidates that fall short on the criteria required.