It the next decade, it is expected that some form of artificial intelligence technology will perform work across financial functions, allowing people resources to focus on higher-value tasks and projects.
To capture this opportunity, financial services companies must take a strategic, rather than tactical, approach. A strategic plan to transform should consider the following five building blocks:
- Develop strategy, detailed road maps and establish ambitious targets
- Focus on human resources
- Set up a small central team and appoint change agents
- Carefully choose the first pilot area
- Ensure IT is a partner