Community
A recent PWC Study identified the following top sectors at potential high risk for automation:
However, the study states that the impact upon these sectors vary considerably by country in terms of probability of losing jobs:
What these types of studies don’t show is the way ‘revolution in conversation’ will fundamentally transform sectors and the way we think about work.
One perspective, for example, is Call Centres. Knowledgable chatbots, which are emerging in sectors such as finance, health, law and other complex subjects especially around governance, policies and regulation, are very good at increasing self-service, self-sufficiency and upskilling (now being called the extended mind). This will change governments, industries and practices and as an example could lead to the relocation of call centre jobs back to the nation state, with the USA and UK being primary beneficiaries.
In the financial services sector, according to Angel List, there are more than 15,000 finance startups working to actively disrupt finance, many of them utilizing artificial intelligence and other forms of automation. There is no doubt that such intensity of AI will lead to job losses in this sector. This has been well reported.
But, the big benefit of new forms of automation is the transformation to a new competitive state. This will lead to greater innovation by bringing more customizable products to market in shorter time frames, across more channels and with greater international reach than ever before. A new level of personalization capabilities will drive added value to new heights. As the change cycles start to implode the opportunities and ‘conversational moments’ will increase.
The sector that will change and create more jobs due to AI and Chatbots will be the healthcare sector. Why? Here are some facts:
The health sector, looking at it on a global basis, is so bad the ‘revolution in conversation’ where 7.5 billion are supported by a blended work force of chatbots and human specialists is needed now. This is not a technology nor knowledge issue. It is more of a financial investment and leadership issue for a new generation of ‘worldwide healthcare economics’ to counter the severe market fragmentation and the deep entrenchment of the status quo. Finance and healthcare are intrically linked from a socioeconomic perspective, but AI and Chatbots are blurring the lines much further.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Victor Irechukwu Head, Engineering at OnePipe Services Limited
29 November
Nkahiseng Ralepeli VP of Product: Digital Assets at Absa Bank, CIB.
Valeriya Kushchuk Digital Marketing Manager at Narvi Payments
28 November
Alex Kreger Founder & CEO at UXDA
27 November
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.