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Charmaine Oak

Digital Money Ecosystems

Charmaine Oak - Shift Thought Ltd

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Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

An inflection point for mobile financial services in Nepal

13 May 2015  |  2302 views  |  2

As authorities and developers work hard to help families somehow struggle through the devastating results of the 7.8 magnitude earthquake of April 25 and the second major earthquake yesterday, my thoughts turn to the longer term potential of promoting the development of financial services, to help recovery over the next 5 years.

Mobile money clearly has a key role to play in this breathtakingly beautiful country, to help to empower the population in a variety of different ways. Thanks for joining me in reflecting on this, as I share thoughts from my recent study of money going digital in Nepal.

While Africa has gone down the Mobile Money route, led largely by mobile operators, the large countries in Asia Pacific have preferred the Branchless Banking one, let by banks. The open question is - For Nepal, which model, Mobile Money or Branchless Banking is likely to gain the required traction at the rapid pace required?

A clear need

The biggest driver of digital money in Nepal is the need for financial inclusion. Of the population of 28.9 million, only around 33.5% are banked, but there are over 18 million mobile subscriptions. Mobile phones are therefore a good way to reach people with financial services, with Internet penetration only an estimated 28.9%.

Moving from cash to non-cash, appropriate electronic payments can reduce the cost whilst allowing outreach to poor and remote people in a manner never possible before. But how this takes off greatly depends on the actions of government, commercial and development entities in moving payments to the new instruments.

While the Kathmandu area is a hotspot for banking, the concern has been to reach areas outside the valley. While Nepal Rastra Bank (NRB) has set up branch opening policies to encourage this (1 branch in Kathmandu after 3 outside the valley), it requires economically viable, alternate and appropriate digital services to actually make this happen.

Regulations and the challenge of Shadow Banking

In December 2012 NRB issued a circular to allow branchless banking agents and direct how internet and mobile-based services like branchless banking, mobile banking, internet banking and card services may be offered by banks and financial institutions (BFIs) through prior approval.

Where there are needs, services rise up to meet them. NRB is concerned about the rise of shadow banking in the form of unlicensed and unregulated cooperatives and Dhukuti and Hundi services, but in the absence of alternatives, these informal activities play a key role in servicing needs.

Card services are little more than a decade old, and branches and ATMs are simply not sufficient to reach into the remote areas of the country.

Banks in Nepal began to offer online banking and mobile banking for over 10 years now. However while the Class A banks (around 30 in Nepal) were first to launch services, the Development banks (around 90, with an additional 21 Micro Finance banks) and NGOs (around 40) will play a critical role in ensuring the services gain adoption where they are needed most.

New mobile wallet and mobile money services are being launched and their success will depend on the partnerships forged, and the extent to which this results in new value-added services.

Why Branchless Banking?

Given historical and geographical challenges, the share of the population living below the poverty line is still as high as 31.5%, though the flow of remittances into the country greatly alleviates this.

Branchless Banking can play a vital role in building a country asset from the vibrant informal economy. Remittance income from the 2 million Nepalese diaspora is crucial for the country, and constitutes an estimated 17.3% of gross domestic product. As money goes digital, more of the informal economy gets reflected on the balance sheet of the country. With an annual remittance inflow of over $14 billion from the 2 million diaspora, it is expected that as much as 90% of remittances may well be informal, so there is a big difference that can be made.

If formal remittances increase, it is a win-win for consumers who get the safety and convenience of receiving money directly into their mobile-powered accounts, and the government who will see more of the money reflected in the books. Again, as Government disbursements turn digital, this would help the entire ecosystem to flourish.

The story so far

In June 2012 Laxmi Bank launched Hello Paisa in Kavre and Sindhupalchowk. Hello Paisa provided by Finaccess, is a shared and interoperable managed service provided to BFIs. It uses IVR and SMS to allow money transactions using smartphones. The Hello Paisa network has over seven BFI partners. In 2013 the Prabhu Group network, consisting of more than 3,500 money transfer agents and 1,500 cooperatives nationwide entered an agreement with them to provide end-to-end mobile financial services (MFS) offered by the Hello Paisa Network.

Another important service is eSewa, first launched by F1Soft International in 2010 as an Online Gateway Service. It offers an account that can be topped up and used to pay online or using a mobile phone.

Digital networks indeed play a key role in disbursements, as do the various mobile banking and mobile wallet services, including 14 key services that had launched by the time of our study.

Where next?

Today as people around the world are in solidarity with folks in Nepal, this could be an inflection point for the development of financial services for the country.

I believe change of the right kind can and should happen, and decisions taken in the next months will critically contribution to this.

Your thoughts

It would be great to hear your thoughts on this. Are you offering an innovative financial service in Nepal? Are you trying to send money there? It would be great to have stories from the ground.

For Nepal, which model, Mobile Money or Branchless Banking is likely to gain the required traction at the rapid pace required?

What are the key enablers development groups must prioritise and Why?

How do developments in countries such as India help in this respect, considering that India is the largest source of inbound remittances to Nepal?

 

Nepal Market TagsMobile & onlineInnovation

Comments: (2)

Karim Maalouf
Karim Maalouf - Path Solutions - Beirut | 14 May, 2015, 07:59

I like this article, whereby we can use our mobile banking technology to recover from a disaster.

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A Finextra member
A Finextra member | 14 May, 2015, 08:41

Thanks Karim Maalouf, I hope at least some good may come out. Feedback from experts who have worked in Nepal and can give us the current position on the ground will help to give the right focus on this. 

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