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Andrew Stevens

Global banking and financial services specialist
Quadient
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Andrew Stevens

Why banks need better communications during the cost-of-living crisis

A recent story revealed that thousands of bank customers are at risk of losing out on cash after being told to “call NOW or miss the best rates”. While lenders are generally expected to pass on any information about raised interest rates automatically, customers are now being asked to reach out about these changes themselves. This was shortly fol...

18 August 2022 /retail Customer Service 2015-2019-2025

Andrew Stevens

'Which?' raises the alarm: 'Digital-only' banks could exclude older customers

High street banks were in the headlines once again this week, this time with consumer group Which? reacting to the recent spate of branch closures. With high-street banks now closing at a rate of 54 branches per month, campaigners have voiced concerns that elderly and vulnerable customers won’t be able to access their cash or get assistance if the...

29 April 2022 /retail Digital Banking Trends

Andrew Stevens

HMRC Warning on Scams is Only Half the Problem

This week, we heard the news that HMRC is warning Self Assessment customers to be on their guard after more than 570,000 scams were reported to HMRC last year. The news comes as a wake-up call for those who use the Self Assessment service, but it’s also a grisly sign that the true scale of email, text and call scams is likely much larger than any ...

18 March 2022 /crime Exposing Financial Crime

Andrew Stevens

Bridging the gap: Rising Post Office use shows continued consumer appetite for in-person banking

UK institution the Post Office recently announced its branches handled a record £3.1 billion in cash deposits and withdrawals in December 2021, which is a 25% increase on last year’s number. The news is hardly surprising given almost 5,000 bank branches have closed in the UK since 2015. Many customers have been left looking for alternatives for i...

17 January 2022 /people /retail Customer Service 2015-2019-2025

Andrew writes about

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Andrew's opinion archive

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