China Construction Bank puts robots in charge of branch

China Construction Bank puts robots in charge of branch

China Construction Bank has opened a Shanghai branch staffed by robots and packed with facial recognition, artificial intelligence and virtual reality technology.

According to the South China Morning Post, the first time customers visit the branch they have their ID cards scanned before being handed a queue number by a robot. Subsequent visits will see visitors identified via facial recognition.

Once inside the branch, a second robot can answer queries while smart ATMs lets users carry out account openings, money transfers, forex transactions, and some wealth management actions.

Screens are plastered with QR codes which let customers pay for products and services and even play augmented reality games. A VR machine showcases the bank's home rental offerings.

For those who need the human touch, a private room offers video chat with client relationship managers.

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