17 July 2018
Register today

CBA puts Chip CANdroid to work at Sydney Airport

22 August 2017  |  7303 views  |  0 CBA Android

Commonwealth Bank of Australia is putting its experimental humanoid robot Chip to work at Sydney Airport to assist Air New Zealand customers as they check in at the gate prior to boarding.

The bank paid A$300,000 for Chip last year, one of only three REEM robots from Spanish firm PAL Robotics in the world, as part of a two year academic partnership with University of Technology Sydney (UTS), the Australian Technology Network of Universities (ATN), and property development giant Stockland.

The five-day experiment at Sydney Airport is aimed at understanding how humans and robots interact in dynamic social spaces.

Tiziana Bianco, general manager Innovation Labs, Commonwealth Bank says: “This experiment is a wonderful opportunity to explore the possibilities of a horizon technology such as social robotics, and what it might enable in the future. Social robots can bring to life information that is not particularly engaging when delivered by a screen. People interact with them in a very social and sometimes emotional way, which means they can enhance experiences in ways that other technologies are unable to.”

Air New Zealand has worked with a range of technology partners to introduce innovations online and at the check-in, including Oscar, an artificial intelligence-backed chatbot on its Website and biometric bag drops which identify customers using face-to-passport recognition.

Air New Zealand chief digital officer, Avi Golan, says: “We are also experimenting with potential enhancements of the future, including the idea of our cabin crew one day using Microsoft’s HoloLens augmented reality viewers on board our aircraft.”

Air New Zealand customers can meet Chip at the Air New Zealand check-in counter and selected departure gates at Sydney International Airport until Friday 25 August.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

CBA takes pop-up innovation lab on a tour of Australia

CBA takes pop-up innovation lab on a tour of Australia

28 October 2016  |  12684 views  |  0 comments | 5 tweets | 7 linkedin
CommBank hires Chip the robot for AI push

CommBank hires Chip the robot for AI push

23 August 2016  |  9069 views  |  0 comments | 6 tweets | 16 linkedin
Commonwealth Bank to create global innovation network

Commonwealth Bank to create global innovation network

19 January 2016  |  6770 views  |  0 comments | 9 tweets | 7 linkedin
CommBank invests $10 million in quantum computing effort

CommBank invests $10 million in quantum computing effort

09 December 2015  |  7782 views  |  2 comments | 14 tweets | 4 linkedin
CBA profits underpinned by technology investment

CBA profits underpinned by technology investment

12 August 2015  |  5207 views  |  0 comments | 5 tweets | 8 linkedin

Related company news


Related blogs

Create a blog about this story (membership required)
Visit https://secure.vasco.comVisit http://go.jumio.com/finextraAdVisit info.nice.com

Top topics

Most viewed Most shared
Handelsbanken trials micro contactless cardsHandelsbanken trials micro contactless car...
10250 views comments | 19 tweets | 30 linkedin
Metro Bank opens developer portalMetro Bank opens developer portal
9160 views comments | 5 tweets | 14 linkedin
Championing financial inclusion and helping the UnstoppablesChampioning financial inclusion and helpin...
8625 views comments | 3 tweets | 1 linkedin
Anything Visa can do...Mastercard takes time outAnything Visa can do...Mastercard takes ti...
8536 views comments | 6 tweets | 14 linkedin
Citi to streamline corporate receivables with HighRadiusCiti to streamline corporate receivables w...
7630 views comments | 1 tweets | 5 linkedin

Featured job

Find your next job