Japanese bank employs robot branch workers

Japanese bank employs robot branch workers

Already facing competition from online and mobile channels, bank branch staff in Japan are about to come up against a new threat: mini humanoid robots.

Bank of Tokyo Mitsubishi UFJ is planning to employ two foot tall, $8000 robots as greeters in a couple of Tokyo branches later this year.

Developed by French outfit Aldebaran Robotics, NAO can answer basic questions in 19 languages and even analyse facial expressions and behaviour.

Bank spokesman Kazunobu Takahara told the Wall Street Journal: "We can ramp up communication with our customers by adding a tool like this."

Last year NAO was featured at a BNP Paribas programme dubbed the 'Hall of Next' designed to showcase futuristic initiatives and innovations.

Comments: (1)

A Finextra member
A Finextra member 19 January, 2015, 19:34Be the first to give this comment the thumbs up 0 likes

Has there been any studies showing that customers will react well to robots? Should they be perceived as a gimmick rather than something that will have a materially positive aspect on costs and customer experience?