21 August 2017
Find out more

Piraeus Bank opens automated 'e-branches'

14 March 2017  |  4737 views  |  0 finger and screen

Piraeus Bank in Greece has opened three fully-automated bank branches featuring an array of modern technology and remote cashiers beamed in to help customers perform routine transactions

The new 'e-branches' have extended operating hours on weekdays as well as on Saturdays and have been initially rolled out across the region of Attiki.

The branches offer a range of full-service banking transactions, including instant gift card issuance and receipt, automated passbook updates, Internet banking registration points and a digital zone replete with computers and tablets.

Piraeus Bank staff are available during operating hours to assist with customer queries, provide information on the services provided and instructions on the use of machines and digital services, while a remote video cashier is onhand to handle more complex transactions.



Earlier this year, Bank of America opened three automated branches, where customers can use ATMs and have video conferences with employees at other branches. Like Piraeus, the BofA branches feature an onsite banker to navigate customers through the technology on hand with the ultimate objective of disabling the human touch in favour of a completely automated experience.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

NatWest and RBS to put digital experts in every branch

NatWest and RBS to put digital experts in every branch

22 February 2017  |  6230 views  |  0 comments | 7 tweets | 8 linkedin
Indian bank introduces robotic branch staffer

Indian bank introduces robotic branch staffer

11 November 2016  |  6232 views  |  0 comments | 15 tweets | 17 linkedin
In digital age, customers still want human touch

In digital age, customers still want human touch

26 October 2016  |  11400 views  |  2 comments | 22 tweets | 28 linkedin
India to redefine ATMs as bank branches

India to redefine ATMs as bank branches

12 October 2016  |  5914 views  |  2 comments | 6 tweets | 10 linkedin
Nationwide says technology is great, but sometimes face-to-face is better

Nationwide says technology is great, but sometimes face-to-face is better

22 September 2016  |  7211 views  |  0 comments | 11 tweets | 22 linkedin
Barclays looks to 'click and collect' to revitalise the branch

Barclays looks to 'click and collect' to revitalise the branch

11 April 2016  |  10513 views  |  2 comments | 17 tweets | 21 linkedin
DNB to cut 600 staff in massive branch closure programme

DNB to cut 600 staff in massive branch closure programme

18 March 2016  |  8630 views  |  1 comments | 13 tweets | 15 linkedin
Mobile up, branches down in American popularity stakes

Mobile up, branches down in American popularity stakes

12 August 2015  |  6359 views  |  1 comments | 15 tweets | 6 linkedin
One-in-two bank visits involve no human interaction - Halifax

One-in-two bank visits involve no human interaction - Halifax

28 July 2015  |  10240 views  |  2 comments | 21 tweets | 16 linkedin
Banking by mobile overtakes branch interactions - BBA

Banking by mobile overtakes branch interactions - BBA

15 June 2015  |  8634 views  |  0 comments | 38 tweets | 30 linkedin
Akbank rolls out video banking tech in shopping mall

Akbank rolls out video banking tech in shopping mall

17 March 2015  |  5482 views  |  1 comments | 8 tweets | 7 linkedin
Idea Bank takes on coffee shops with new branch concept

Idea Bank takes on coffee shops with new branch concept

16 February 2015  |  10946 views  |  1 comments | 17 tweets | 17 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.eudownload the paper nowvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
10780 views comments | 24 tweets | 23 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
9011 views 0 | 5 tweets | 1 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
8925 views comments | 19 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
8722 views comments | 21 tweets | 24 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
8652 views comments | 10 tweets | 7 linkedin

Featured job

Find your next job