26 March 2017
visit http://events.sap.com/gb/fsi-forum-2017/en/home

NatWest and RBS to put digital experts in every branch

22 February 2017  |  5110 views  |  0 Natwest branch signage 2

Every NatWest and Royal Bank of Scotland branch is to get a specialist 'TechXpert' who will help customers use online and mobile banking and raise awareness of other non-branch alternatives.

By the end of April 2017, more than 1000 NatWest TechXperts and 200 Royal Bank of Scotland TechXperts will be in post, one for every branch in England, Scotland and Wales.

In addition, the bank has committed to a digital skills training programme for almost 10,000 NatWest branch staff and more than 1500 Royal Bank of Scotland branch staff.

Like many of its peers, RBS has been shutting branches across the nation as more customers bank online. In April last year it reported a 50% drop in footfall over the previous six years, while the number of people transacting online had grown fourfold.

Jane Howard, managing director of NatWest and Royal Bank of Scotland Personal Banking, says that more than four million NatWest customers and 1.25 million Royal Bank of Scotland customers already regularly use online banking

“Banking is almost unrecognisable from what it was when I started my career in a branch 36 years ago," she says. "While more customers than ever before are taking advantage of the convenience and simplicity of mobile and online banking some people need further support. Our TechXperts will help make sure our customers are confident to make the most of the new technology, features and services we are offering them.”

The initiative is similar to Barclays' Digital Eagle's programme, in which specially-trained staff armed with iPads roam the branch to chat with customers about online banking services.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

RBS to become fintech fund and high street outlet for challenger banks under HMT remedy

RBS to become fintech fund and high street outlet for challenger banks under HMT remedy

20 February 2017  |  10518 views  |  0 comments | 42 tweets | 34 linkedin
NatWest unveils online lending platform for SMEs

NatWest unveils online lending platform for SMEs

15 February 2017  |  6372 views  |  0 comments | 7 tweets | 4 linkedin
NatWest to roll out digital investment service

NatWest to roll out digital investment service

09 February 2017  |  4592 views  |  0 comments | 11 tweets | 5 linkedin
NatWest trials BioCatch behavioural biometrics

NatWest trials BioCatch behavioural biometrics

17 November 2016  |  6114 views  |  0 comments | 6 tweets | 7 linkedin
NatWest places contactless Poppy collection boxes in branches

NatWest places contactless Poppy collection boxes in branches

11 November 2016  |  4967 views  |  0 comments | 5 tweets | 7 linkedin
NatWest sets up alternative finance panel for loan referrals

NatWest sets up alternative finance panel for loan referrals

01 November 2016  |  5926 views  |  0 comments | 13 tweets | 7 linkedin
RBS takes the axe to back office and IT staff

RBS takes the axe to back office and IT staff

21 June 2016  |  5769 views  |  0 comments | 8 tweets | 7 linkedin
NatWest eases small business lending options with new iPad app

NatWest eases small business lending options with new iPad app

20 April 2016  |  8649 views  |  0 comments | 13 tweets | 6 linkedin
RBS to cut 600 staff as branch network withers

RBS to cut 600 staff as branch network withers

14 April 2016  |  4665 views  |  0 comments | 3 tweets | 4 linkedin
NatWest shuts down branch it pledged to keep open forever

NatWest shuts down branch it pledged to keep open forever

24 June 2015  |  5380 views  |  5 comments | 8 tweets | 3 linkedin
RBS and NatWest customers go into meltdown over mobile app failure

RBS and NatWest customers go into meltdown over mobile app failure

20 April 2015  |  13648 views  |  2 comments | 13 tweets | 10 linkedin
Barclays makes bulk iPad order for branch sales

Barclays makes bulk iPad order for branch sales

23 November 2012  |  10382 views  |  0 comments | 17 tweets | 2 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit capgemini.comvisit abe-eba.eu

Top topics

Most viewed Most shared
French retailer Carrefour launches online bank accountFrench retailer Carrefour launches online...
57368 views comments | 16 tweets | 36 linkedin
European Commission opens public consultation on fintechEuropean Commission opens public consultat...
9713 views comments | 43 tweets | 26 linkedin
Can banks really win in the payments business of the future? – new Finextra reportCan banks really win in the payments busin...
8941 views comments | 23 tweets | 37 linkedin
MAS to roll out national KYC utility for SingaporeMAS to roll out national KYC utility for S...
7935 views comments | 19 tweets | 28 linkedin
SecureKey taps IBM to put identity on the blockchainSecureKey taps IBM to put identity on the...
7378 views comments | 22 tweets | 15 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job