21 August 2017
visit www.avoka.com

Yorkshire consults Oracle for CRM

30 August 2001  |  3409 views  |  0 call centre man

Yorkshire Building Society has invested a six-figure sum in a customer relationship management (CRM) solution from database vendor Oracle.

The software is expected to aid customer retention and service as well as offering greater support for call centre employees. It comprises distinct modules from Oracle's E-Business Suite, including Marketingonline, Marketing Intelligence, Telesales, Teleservice, Advanced Inbound and Outbound Call Centre, Call Centre Intelligence, Performance Analyser and the Data-Mining Suite. It will be implemented in phases as part of a long term CRM strategy by the society.

"We chose Oracle CRM because we wanted a straight-forward system that would benefit both customers and staff," says John Stansfield, head of call centre and CRM, Yorkshire Building Society. "The solution is fully integrated which will not only give us a better view of all our customer channels and information, but faster return on investment, fewer possible implementation mistakes and the system will be easier to maintain than a best of breed system which requires costly integration with every upgrade."

He says the Society already operates a single information repository for real-time updating and storage of customer data. "Oracle CRM will add considerably to this functionality and deliver us real competitive advantage," he adds.

Yorkshire Building Society is an existing customer of Oracle and has had a call centre solution, running in its two call centres in Bradford, for four years.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Phoenix wins Lloyds TSB CRM contract

Phoenix wins Lloyds TSB CRM contract

21 August 2001  |  3272 views  |  0 comments
J D Edwards to acquire CRM vendor Youcentric

J D Edwards to acquire CRM vendor Youcentric

16 August 2001  |  2381 views  |  0 comments
IBM and SAS partner for financial CRM

IBM and SAS partner for financial CRM

16 August 2001  |  3084 views  |  0 comments
Bank of Ireland Lifetime opts for Xchange campaign solution

Bank of Ireland Lifetime opts for Xchange campaign solution

16 August 2001  |  2539 views  |  0 comments
CRM revenues to top $14 billion in 2005 says IDC

CRM revenues to top $14 billion in 2005 says IDC

16 August 2001  |  3133 views  |  0 comments
Fineos and SmartFocus partner for analytical CRM

Fineos and SmartFocus partner for analytical CRM

14 August 2001  |  3608 views  |  0 comments
Singapore bank rolls out Oracle e-business suite

Singapore bank rolls out Oracle e-business suite

19 July 2001  |  3772 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.worldpaymentsreport.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
10424 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
8690 views comments | 19 tweets | 23 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
8533 views 0 | 3 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
8377 views comments | 10 tweets | 7 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
7812 views comments | 16 tweets | 16 linkedin

Featured job

Competitive
London, UK (or flexible)

Find your next job