20 August 2017
Find out more

J D Edwards to acquire CRM vendor Youcentric

16 August 2001  |  2380 views  |  0 J D Edwards to acquire CRM vendor Youcentric

J D Edwards is to acquire Youcentric, a US provider of Java-based customer relationship management software with a growing customer base in the financial services sector. Terms of the deal were not disclosed.

Youcentric's software includes applications for sales force automation, campaign management, contact centre management, and partner relationship management. In February the company released Yourelate Financial Services, a package geared specifically to meet the needs of the wholesale banking and investment markets.

J D Edwards says the addition of Youcentric's applications will result in the delivery of an integrated set of software that enable companies to electronically manage their business relationships from supply chain planning all the way to customer services.

The company says the acqusition will position it to capture demand in the high-growth CRM applications market, which AMR Research estimates will expand over the next five years by a 29% compound annual growth rate. J D Edwards’ research shows limited penetration of CRM applications among its customer base with at least one third of its customers expressing intent to purchase CRM technology within two years.

"There is a clear propensity for organisations to utilise the CRM capabilities of their ERP backbone providers due to the inherent benefits of pre-integration," says Steve Bonadio, senior program director, Meta Group. “In fact, our research reveals that CRM integration costs can amount to 60% of the total implementation cost associated with the average CRM project. Furthermore, organisations must look to application vendors that provide flexible, standards-based architectures to more readily integrate third-party data and systems.”

Consolidation of the two companies’ applications is expected to proceed rapidly, based on complementary component-based technology architectures. The first phase of integration is scheduled for the end of 2001.

The acquisition was welcomed by Dave Weaver, a senior vice president, CRM services at Youcentric customer Bank of America. "We are delighted to hear of the deal between Youcentric and J D Edwards. We believe it makes good sense for both companies.”

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

IBM and SAS partner for financial CRM

IBM and SAS partner for financial CRM

16 August 2001  |  3084 views  |  0 comments
CRM revenues to top $14 billion in 2005 says IDC

CRM revenues to top $14 billion in 2005 says IDC

16 August 2001  |  3133 views  |  0 comments
Fineos and SmartFocus partner for analytical CRM

Fineos and SmartFocus partner for analytical CRM

14 August 2001  |  3607 views  |  0 comments
First National banks on CRM solution

First National banks on CRM solution

18 July 2001  |  3552 views  |  0 comments

Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.worldpaymentsreport.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
9462 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
8036 views comments | 19 tweets | 23 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
7583 views comments | 10 tweets | 7 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
7139 views 0 | 2 tweets | 1 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
6735 views comments | 14 tweets | 12 linkedin

Featured job

Competitive base and bonus, plus benefits
London, UK

Find your next job