Scottish Widows outsources document management to Xerox

Scottish Widows outsources document management to Xerox

UK life and pensions group Scottish Widows has signed a £32 million document management outsourcing deal with Xerox Global Services.

The contract follows on from the provision in January last year of XGS's Document Advisor Office (DAO) Service to Scottish Widows' parent company, Lloyds TSB.

The deal covers the production of brochures, forms, promotional materials and manuals, some of which were handled by outside agencies. XGS will also manage the company's 'transactional document production' and general document warehouse facilities in Edinburgh.

Xerox says it will reduce by half the storage space required by digitising Scottish Widows' data with its Automated Document Factory (ADF) system.

Robert Bauer, XGS chief technology officer says the agreement should reduce Scottish Widows' annual document spend by 14%.

Ron Whatford, managing director, operations, at Scottish Widows, says partnering with Xerox Global Services allows the firm to concentrate on its core business: "By better managing documents and the key business processes they support, we are continuously improving not only our customer service and competitiveness, but also, ultimately, our profitability."

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