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Current customer experience research shows that (whenever asked) consumers state that they like bank branches and prefer banks with branches. Yet the evidence of their behaviour and mobile adoption r...
As authorities and developers work hard to help families somehow struggle through the devastating results of the 7.8 magnitude earthquake of April 25 and the second major earthquake yesterday, my thou...
Accessibility is very critical part of providing Digital Banking service, even if you have the best online/mobile banking application - without accessibility it has no use. In theory, accessibility i...
There is a tendency to talk about savings for the poor rather generically, as though there really is just one thing called “savings”. With credit, it is more obvious that there are short-term and long...
One day people may reflect: do you remember back to when cash was accepted here? This day may not be as far off as you think; recently shops in Denmark were given the right to not accept cash. Th
Total number of online banking users is one of the main KPIs for tracking performance of Digital Banking. Ideally you have strong growth annual, beat the competitors' (or overall market) growth and ha...
The Philistines gathered their forces for war and David and Goliath faced each other. One a giant, with enormous power. The other lithe, fleet of foot, resourceful and unencumbered. There are numerous...
The leveraged loan market traditionally has been plagued by a lack of settlement liquidity, with an average settlement time for simple transactions in the secondary market hovering around the 20-day m...
One picture says it all.
Is DoubleNet Pay exploiting consumers’ poor financial management skills or banks’ and credit unions’ unwillingness to provide basic financial management services to their customers? The deposit relat...
Today the UK's biggest bank, HSBC, announced it will increase lending to small and medium-sized UK businesses by more than 25 per cent to £8bn this year. In tandem with its pledge to ramp-up lending, ...
Digital transformation created two segments of people in society as Digital Natives (technologists) and Digital Immigrants (adapters). From the banking perspective, the change in customer behavior tog...