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1270 Results from 2013

Retired Member

Retired Member 

Banking on customer intelligence

The market for retail financial services has become more competitive. Economic pressure from the downturn, combined with the growth of price comparison sites such as moneysupermarket.com, has led to the increasing commoditization of financial services, with consumers shopping around for financial products more than ever before. Meanwhile, recent m...

Retired Member

Retired Member 

Learning from Telcos on Customer Service

The end of the FSA earlier this week and the emergence of the FCA profoundly affect the financial services industry. As the FCA is planning to tighten rules on customer protection and to put the customer at the centre of the business, financial organisations must put even greater emphasis on proving to the regulators that they are improving custom...

/retail

Retired Member

Retired Member 

Euro Comm Report on clearing and reporting under EMIR

When the European Markets Infrastructure Regulation (EMIR) was adopted there were uncertainties on the treatment of foreign central banks in respect of the application of the OTC derivatives reforms. The European Council postponed a decision on the application of EMIR to third-country central banks until there was more clarity on local regulatory...

Financial Services Regulation

Retired Member

Retired Member 

In-memory analytics - operational risk management 2.0

The likes of the RBS IT glitch, PPI mis-selling claims, and the Libor rate-setting scandal have ensured that for some time operational risk has been prominent on the British news agenda. Against this backdrop of issues it seems unsurprising that the Financial Stability Board (FSB) advised that the Basel Committee on Banking Supervision prioritises...

/regulation

Retired Member

Retired Member 

SAP Mexico eInvoicing - AP and VAT Remittance Issues Ahead

In my last post, we discussed the key issues facing global organizations as the Mexico government continues to implement and push the usage of CFDI. I wanted to expand upon the potential issues facing Procurement and Accounts Payable users and managers as I feel it is an underestimated issue. As discussed, 90% of invoices in Mexico today fall un...

/regulation Electronic invoicing

Retired Member

Retired Member 

The real threats to digital security

The financial services industry is increasingly reliant on multiple digital channels to facilitate business growth. While this provides significant opportunities, it also comes with increasing threats. The industry is now more vulnerable than ever before to attacks from individuals and groups with a range of motives. Large scale businesses with hi...

/security

Retired Member

Retired Member 

Revised RTS for CCPs published

The European Securities and Markets Authority (ESMA) has published its opinion on the Regulatory Technical Standards (RTS) for colleges for central counterparties (CCPs). This RTS sets out the framework for authorisation of CCPs in Member States. ESMA had failed to obtain Commission endorsement for the original RTS as it had exceeded the its man...

Financial Services Regulation

Retired Member

Retired Member 

The Real Risk of Social Media

With news that ING is to enable elements of banking over Facebook and Chirpify to allow users pay with Facebook comments, it seems that social banking has arrived. How ironic then that most banks are so caught up in regulatory concerns that they themselves don’t take full advantage of social networks, let alone social on mobile devices, to inter...

/regulation Social Banks

Jane Adams

Jane Adams Marketing at Currently looking for a job

Let's do the timewarp again

It’s time to sign up for another lot of self-improvement or to be precise adult education class. This time, in my ongoing quest to embarrass myself in as many different environments as possible, it’s ballet for adult beginners. What was really shocking about this though wasn’t the idea of me in a tutu, it’s what happened when, after queuing in per...

/payments

Mukesh Gupta

Mukesh Gupta Director at SAP India Pvt ltd

Customer engagement in a digital era

There have been reports that the overall customer engagement at banks for customers using one of the digital channels like Online banking, mobile banking, etc. One of the most important aspect of customer engagement, is in fact engagement. You need to continuously engage with your customers through out their journey with you. This implies that you...

/retail

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