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Richard Kalas

The state of security in digital banking

As a founding principle in the creation and subsequent evolution of banks, the importance of security cannot be understated. It is this importance that has led banks to develop a range of industry-lea...

29 Nov 2023
Richard Kalas

Brits not letting apprehension put them off AI banking

Despite customers’ concern about banks using AI, they still want to make the most of opportunities the technology offers the banking sector, new research finds. The new research focuses on the innovat...

05 Sep 2023
Artificial Intelligence and Financial Services
Richard Kalas

Banks are much more than just 'museums of technology’

Anthony Jenkins, founder of 10X Banking, recently discussed the state of modern banks and how they could be considered "museums of technology". Whilst it is true that many banks could benefi...

20 Jul 2023
Richard Kalas

Time for banks to provide better clarity to their customers whilst abroad

In the second part of this blog, I examine how banks can improve their offerings for customers travelling abroad. Whilst traditional banks may think that consumers use neobanks abroad and then return...

09 May 2023
Banking
Richard Kalas

Do banks need to provide better clarity and support to their customers whilst abroad?

Whether it is spending money whilst on holiday, sending cash to friends or relatives in foreign countries, or making payments during business trips abroad – bank cards are no longer used for domestic ...

03 May 2023
Banking
Richard Kalas

Majority of consumers feel anxious checking banking apps as cost-of-living challenges bite

It’s safe to say the economic challenges facing banking customers have only been exacerbated in recent weeks and months. The UK has officially entered recession, the cold winter months have meant the ...

16 Jan 2023
Richard Kalas

Banks high in customer satisfaction but low in trust - can they improve and why do they need to?

The spread of digitalised services for banking has grown omnipresent. Banks expanded their services into online support and digital banking services as the rise of fintech and challenger banks sparked...

03 Jan 2023
Richard Kalas

Are you ready for open finance?

Like its predecessor open banking, open finance aims to promote competition among financial providers, drive digital innovation and promote new, open, data-driven services. The ultimate beneficiaries ...

10 Jun 2021
Banking Strategy, Digital and Transformation
Richard Kalas

Will banks disappear in the future?

Some people are pointing to the disappearance of the global financial services system as we have known it. The incursion of new players is even leading people to talk about the end of banking. It is d...

18 May 2021
Banking Strategy, Digital and Transformation

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