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Gabe McGloin

Transactions, Disputes & the Power of Automation

Everyone wants the transaction to happen Online payments are evolving toward ensuring every card-not-present (CNP) transaction is a dependable, secure, and seamless experience for the customer. And ri...

28 Jul 2021
Payments strategies 2015-2020-2030
Gabe McGloin

Reduce Customer Disputes with Data Transparency

The digitisation of commerce has escalated the need for card-not-present (CNP) businesses to bring proactive customer communication to the fore. From digital receipts to high-tech AI chatbots, sellers...

22 Jul 2021
The Payments Business
Gabe McGloin

Dispute Management Mindset: Changing the disputes game

Merchants and sellers have considered disputes as part of doing business ever since chargebacks first came into being. Chargebacks, however, are no small inconvenience, and they can cost businesses an...

01 Apr 2021
Gabe McGloin

A little automation makes the chargeback world go round easier

So much of life is routine. On most days, many of us wake up at a set time to go to a job; we work a planned schedule; we commute a predetermined route both ways. On top of that, we program our mornin...

22 Jan 2021
Gabe McGloin

2021 predictions: a little less fraud and a little more innovation, please!

2020 has been an unprecedented and testing year for many businesses, consumers, and governments alike. However, these tests have stimulated innovation and accelerated the pace of change, advancing dig...

11 Jan 2021
Gabe McGloin

Are chargebacks heading for extinction?

Chargebacks have existed since the early days of distance selling – the predecessor of e-commerce. Mail-in catalogues and Avon ladies were some of the earliest ways consumers could purchase products a...

01 Dec 2020
Payments strategies 2015-2020-2030
Gabe McGloin

Customer Experience - It’s all about the sale and so much more

To be competitive, online businesses must provide an excellent frontend customer experience, with intuitive shoppability for locating items, colours, sizes – whatever the customer needs to make their ...

13 Nov 2020
Gabe McGloin

Making Free Trials Work for Customer and Merchant

The experience of lockdown has turned many consumers into a captive but willing audience for streaming entertainment and subscription services. Stuck at home with children or friends and relatives to ...

13 Aug 2020
Transaction Fraud Systems and Analysis
Gabe McGloin

Stopping the chargebacklash

Brands have been encouraging consumers to move their shopping online for years. As a result of the COVID-19 pandemic, this has happened all at once. Even as lockdowns ease around the world, many store...

31 Jul 2020
Transaction Fraud Systems and Analysis
Gabe McGloin

Christmas: a time of joy or transaction disputes?

Christmas is well and truly on it's way, and that can only mean one thing: the e-commerce world is heating up thanks to copious amounts of Christmas shopping. Looking back to 2017, mobile sales accoun...

27 Dec 2019
Fintech
Gabe McGloin

How to Stop Chargebacks Spoiling Christmas Travel

As we all turn our attention to Christmas travel, we are hoping for twinkling lights, Christmas markets and lots of joy. However, with some of the very public travel disasters that have hit the headli...

19 Dec 2019
Fintech
Gabe McGloin

Avoiding Black Friday Blues

Although the Christmas shopping season starts earlier every year, the transaction frenzy really begins with the sales juggernaut of Black Friday and Cyber Monday. According to an Adobe Analytics surv...

20 Nov 2019
Fintech