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Everyone wants the transaction to happen Online payments are evolving toward ensuring every card-not-present (CNP) transaction is a dependable, secure, and seamless experience for the customer. And ri...
The digitisation of commerce has escalated the need for card-not-present (CNP) businesses to bring proactive customer communication to the fore. From digital receipts to high-tech AI chatbots, sellers...
Merchants and sellers have considered disputes as part of doing business ever since chargebacks first came into being. Chargebacks, however, are no small inconvenience, and they can cost businesses an...
So much of life is routine. On most days, many of us wake up at a set time to go to a job; we work a planned schedule; we commute a predetermined route both ways. On top of that, we program our mornin...
2020 has been an unprecedented and testing year for many businesses, consumers, and governments alike. However, these tests have stimulated innovation and accelerated the pace of change, advancing dig...
Chargebacks have existed since the early days of distance selling – the predecessor of e-commerce. Mail-in catalogues and Avon ladies were some of the earliest ways consumers could purchase products a...
To be competitive, online businesses must provide an excellent frontend customer experience, with intuitive shoppability for locating items, colours, sizes – whatever the customer needs to make their ...
The experience of lockdown has turned many consumers into a captive but willing audience for streaming entertainment and subscription services. Stuck at home with children or friends and relatives to ...
Brands have been encouraging consumers to move their shopping online for years. As a result of the COVID-19 pandemic, this has happened all at once. Even as lockdowns ease around the world, many store...
Christmas is well and truly on it's way, and that can only mean one thing: the e-commerce world is heating up thanks to copious amounts of Christmas shopping. Looking back to 2017, mobile sales accoun...
As we all turn our attention to Christmas travel, we are hoping for twinkling lights, Christmas markets and lots of joy. However, with some of the very public travel disasters that have hit the headli...
Although the Christmas shopping season starts earlier every year, the transaction frenzy really begins with the sales juggernaut of Black Friday and Cyber Monday. According to an Adobe Analytics surv...