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Irrespective of Brexit the UK will be getting an interoperable and innovative implementation of PSD2 With the memory of summer fading fast it is worth taking stock of what has happened within UK op...
I found 3 key findings in Capgemini and Efma annual Retail Banking Report 2016 about banking customer experience, which I want to share with you. 1. Banks are focused on older customers leaving Gen...
Most banks have dabbled with natural language in some form. A simple virtual assistant on a website or a mobile app that allows basic voice commands, but these are just point solutions to specific pro...
What could the near future hold for consumer banking? It seems that anything is (adjacent) possible. From a boring black and white bank statement to a full colour, multi-branded monthly record of how ...
Does increasing use of technology need to mean that business and personal interactions will be increasingly anonymous and purely functional? I believe not, and that banks should be using technology a...
The changes the world has seen in digital in recent years have been vast, and almost every industry across the globe is grappling with how best to adapt to enable greater efficiency and improved custo...
Banks are finding it increasingly difficult to generate loyalty and become the main banking relationship of their customers. This has a direct economic impact in that revenues and profits are more vol...
‘Omnia omnibus’ means ‘all things to all men’ in Latin. That is a good way to start a discussion on the meaning of omni-channel to banks. As with so many other financial services buzz phrases, omni-ch...
‘Banker’. It’s difficult to think of any other job title that has been so universally vilified since the financial crisis in 2008. Roundly blamed for a ‘casino’ attitude to using other people’s money ...
The Financial Stability Board (FSB), chaired by the Bank of England’s Mark Carney, recently warned that banks have flagged their concerns about missing regulatory deadlines, with Basel III being highl...
Earlier this year, I was part of the panel discussion on the role of challenger banks at the European Fintech Awards, and one of the main questions was whether the challenger banks were to lead to a ...
Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredi...