146 Results from 2011, /retail
Retired Member
The commoditisation of traditional banking products through new technologies, as I’ve been reading about in Joseph DiVanna’s excellent Redefining Financial Services, has pushed banks to redefine their value propositions. This erosion of value is undoubtedly controversial to some, but when viewed from a historical perspective seems quite obvious, a...
06 October 2011 /retail /wholesale Innovation in Financial Services
As excited that I was writing about the upcoming Apple event on the 4th of October, as sad am I to hear the news, today, the 5th of October. Others have written about the impact Steve Jobs has had on banking, but to be honest, that's marginal to the impact he has had on our lives. I checked Barclays, ING, Merill Lynch, BNP, Dexia (oh yes, they ha...
06 October 2011 /retail
Andre Malinowski Head of International Business at Computop GmbH
(3/4) This short blog is number three out of a series of four, addressing steps a merchant organization should take to choose & use their payment service provider. Future environment Now it’s time for your organization to define what your future should look like without any of the restrictions you might currently have. Look at your short-, mid...
06 October 2011 /payments /retail
(2/4) This short blog is number two out of a series of four, addressing steps a merchant organization should take to choose & use their payment service provider. Preparation is paramount Choosing and using the right PSP is a collaborative exercise within a merchant organization involving E-commerce, F&A and IT. Include the whole group an...
05 October 2011 /payments /retail
Loyalty professionals have long been using ‘games’ to foster loyal customers, frequent flyer schemes being just one example. In such programmes, the customer is rewarded for his loyalty by progressing to a higher status, bringing with it benefits such as access to an airline lounge or extra baggage allowances. While the notion of gamifying the ret...
04 October 2011 /payments /retail
This week UK banks found themselves in a league table that none of them wanted to lead. The UK Financial Services Authority revealed the banks with the most customer complaints with Barclays perched in top place. So, more proof that customer service and financial services are like oil and water? Of course it is unfair to suggest banks don’t or can’...
03 October 2011 /retail
The promise of using our mobile phones as wallets, replacing our credit cards and cash, is a promise that has yet to arrive, but now seems to be just around the corner. Some weeks ago for example, MasterCard presented a demo of Google Wallet in the US on a Sprint Nexus 4G telephone. It is not clear, however, how quickly such a system will be roll...
03 October 2011 /retail Innovation in Financial Services
(1/4) In the ever-growing complexity of today’s E-commerce world, organizations are facing more and more the challenge of understanding their own needs and identifying and selecting the appropriate business partners for offering E-commerce capabilities. This short blog is number one out of a series of four, addressing steps a merchant organizati...
03 October 2011 /payments /retail
I recently realised that this is a question that all my clients raise when they begin engaging with their customers through social media. It was a question I was starting to dread because I wasn’t sure that I had a response. What they mean is: “If we start to provide customer service on Twitter, won’t everyone start using it and then it will become...
28 September 2011 /retail Social Banks
Michael Fuller Former Retail Banker at None
It's not the first time that Banks have asked me daft questions in order to identify me. Every few years of course I have to be sent a new card and as part of that process I have to "activate" it. What do Banks need to know? First that I have received the card and second that I am who I claim to be. By all means ask me about the card I ha...
26 September 2011 /security /retail
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.