3781 Results from /retail
Retired Member
Here’s the final installment of the 4 C’s of core banking. Finding the best way to tackle legacy core systems has re-emerged as a key topic of debate among banks, from top tier global players to smaller, domestic institutions. With their vast, fragmented architectures, banks’ legacy systems are typically cumbersome and lack the agility required t...
12 October 2011 /retail
(or Rupees 5/- if you may please) Customer centricity is the new buzz word for bankers. The banks are drawing up strategies to retain customers, reduce customer attrition and when asked quote authentic statistics to show how less expensive it is to retain a customer than go out into the world trying to find a new one. All this sounds great. Our c...
11 October 2011 /retail Transaction Banking
Andre Malinowski Head of International Business at Computop GmbH
This short blog is the last one out of a series of four, addressing steps a merchant organization should take to choose & use their payment service provider. Conversion rates don’t lie Define some metrics for measuring the performance of your new payment strategy upfront. Remember, in the first step we gathered information about your industry ...
07 October 2011 /payments /retail
The commoditisation of traditional banking products through new technologies, as I’ve been reading about in Joseph DiVanna’s excellent Redefining Financial Services, has pushed banks to redefine their value propositions. This erosion of value is undoubtedly controversial to some, but when viewed from a historical perspective seems quite obvious, a...
06 October 2011 /retail /wholesale Innovation in Financial Services
As excited that I was writing about the upcoming Apple event on the 4th of October, as sad am I to hear the news, today, the 5th of October. Others have written about the impact Steve Jobs has had on banking, but to be honest, that's marginal to the impact he has had on our lives. I checked Barclays, ING, Merill Lynch, BNP, Dexia (oh yes, they ha...
06 October 2011 /retail
(3/4) This short blog is number three out of a series of four, addressing steps a merchant organization should take to choose & use their payment service provider. Future environment Now it’s time for your organization to define what your future should look like without any of the restrictions you might currently have. Look at your short-, mid...
06 October 2011 /payments /retail
(2/4) This short blog is number two out of a series of four, addressing steps a merchant organization should take to choose & use their payment service provider. Preparation is paramount Choosing and using the right PSP is a collaborative exercise within a merchant organization involving E-commerce, F&A and IT. Include the whole group an...
05 October 2011 /payments /retail
Loyalty professionals have long been using ‘games’ to foster loyal customers, frequent flyer schemes being just one example. In such programmes, the customer is rewarded for his loyalty by progressing to a higher status, bringing with it benefits such as access to an airline lounge or extra baggage allowances. While the notion of gamifying the ret...
04 October 2011 /payments /retail
This week UK banks found themselves in a league table that none of them wanted to lead. The UK Financial Services Authority revealed the banks with the most customer complaints with Barclays perched in top place. So, more proof that customer service and financial services are like oil and water? Of course it is unfair to suggest banks don’t or can’...
03 October 2011 /retail
The promise of using our mobile phones as wallets, replacing our credit cards and cash, is a promise that has yet to arrive, but now seems to be just around the corner. Some weeks ago for example, MasterCard presented a demo of Google Wallet in the US on a Sprint Nexus 4G telephone. It is not clear, however, how quickly such a system will be roll...
03 October 2011 /retail Innovation in Financial Services
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