3779 Results from /retail
Nick Levy Partner - Financial Services at IBM Consulting
Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as the services and products they need. What do we mean by a platform? In short, a platform seeks to provide an experience that adds value to the user e...
19 March 2014 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
I recently went through two omnichannel experiences, one that started well but went downhill soon thereafter and another that was a disaster from the beginning. Before I deep dive into my experiences, omnichannel is where a single business process is deliberately split across multiple channels so that each channel does what it's really good at and...
18 March 2014 /retail
Retired Member
Let’s face it. Complexity is a fact of life in financial services. Mergers and acquisitions, organizational changes, and service offerings across multiple locations result in a maze of disparate and disconnected applications and platforms. In this environment, radical action is needed to lower maintenance costs, improve operational efficiency an...
13 March 2014 /retail /wholesale
What does an Octopus and ‘mobile’ technology have in common? If trying to resolve multiple company goals simultaneously is like a game of ‘Whack a Mole,’ as noted in my last blog, can ‘mobile’ be the octopus holding the hammers? I do not believe that any single solution or strategy can be a panacea for achieving all goals, but thinking about what y...
12 March 2014 /retail
Daniel Eckstein CEO at Abrantix AG
Not many credit card acquirers are aware of the fact that their customers might have a problem with the reconciliation of their transactions. Very few acquirers offer a decent solution that really helps the merchant to get control of his financial flows. A lot of acquirers actually do think they have a valuable solution and offer some transaction ...
11 March 2014 /retail
Cost reduction has become a strategic driver for businesses. As a result, tech-savvy CFOs are becoming the popular choice to lead technology investment decisions. But this paradigm shift in the CIO landscape presents additional complexities and ultimately does more harm than good. Enterprise IT run as a cost centre rather than an ‘enabler’ struggle...
09 March 2014 /retail
On the face of it, showrooming seems bad news for ‘bricks and mortar’ retailers. However, it also highlights a real opportunity to drive more footfall, customer loyalty and, ultimately, sales. The shopping habit, where consumers browse in-store and then buy online with their smartphones or tablets, is clearly resonating with the public. According t...
05 March 2014 /payments /retail
In the last three years Tesco, Virgin Money and Metro Bank have entered the banking market as challengers to the big four UK banks - HSBC, Barclays, Lloyds and RBS. With customer trust in banks at all-time low following recent financial crises, does the banking arena need more new entrants and what differentiators do they have to offer? Tesco now ...
05 March 2014 /retail
Elton Cane Digital product delivery at News Corp Australia
I came across an interesting blog post recently about how the untrained human brain is disadvantaged when it comes to recognising or thinking about big numbers. These limitations, and reliance on gut feel and framing analysis via proportionality not only play into the hands of car dealers looking to upsize customers to the next model up with ext...
03 March 2014 /regulation /retail Future Finance
The Governor of the Bank of England, Mark Carney, announced on 18th December 2013 that all £5 and £10 banknotes in circulation will begin to be printed on polymer rather than cotton paper from 2016. This decision followed a three month public consultation process around the UK and an internal review. I am very disappointed in this decision and have...
27 February 2014 /payments /retail
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