174 Results from 2010, /retail
Retired Member
It is well documented that the Internet is increasingly becoming the go-to destination for consumers to read up on and research the wide array of financial services products on the market and as this accelerates, more and more consumers will want to be able to apply for financial services online. Recent research found that almost six out of ten fi...
27 April 2010 /retail Innovation in Financial Services
Brett King CEO & Founder at Moven
Last week I released a blog article and an infographic to stimulate discussion on Innovation in the banking and financial services sector. The blog received a lot of comments and discussions on Twitter and blogs, some taking exception at my supposed "left-wing" political leanings based on the fact that I published the article on Huffing...
25 April 2010 /retail
The Asian Banker Summit for 2010 was held over the 19-20th of April in Singapore with record attendance, in what was the 11th annual occurance of the event. With more than 600 bankers in attendance, the conference was not only the largest Summit on record, but ranks as one of the largest banking events in the world now. The summit had the support ...
22 April 2010 /regulation /retail
Paul Penrose Head of Research at Finextra
The eagle-eyed among you may have noticed that Finextra's sporting a proud new logo. That's right. we're celebrating our tenth birthday later this year and we thought we'd mark the occasion by commissioning a special commemorative logo. Truth be told, Finextra's tenth anniversary goes back a little further than 2010. About eighteen months earlier t...
19 April 2010 /retail /wholesale
Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene
I just read the related article on Dibspace. I thought this is the perfect incentive to start a post on virtual currencies. With the start of online gaming there was a boom of virtual currencies in the virtual market. I have experienced the one of World of Warcraft in the beginning for example. But of course there are many other examples as well. T...
19 April 2010 /payments /retail Innovation in Financial Services
In an earlier post, I said that the online customer experience could be taken up a few notches by leveraging available technology. Let’s talk some more about certain innovative tools that can enhance the banking experience. Financial education plays a key role in upgrading a customer’s profile and imbuing him or her with the confidence to take bigg...
19 April 2010 /retail
Studies show that online banking customers are more satisfied and purchase more products vis-à-vis others. This underscores the importance of online channels in the delivery of customer experience. The irony is that online offerings lag behind those offered through traditional assisted channels in both depth and variety. The viewpoint seems to be ...
15 April 2010 /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
It's spring now at Finextra HQ and with it comes a new live and interactive webcast, Retail Banking - Customer engagement in the digital age, sponsored by Adobe. The webcast will look at a range of issues affecting retail banks in the digital age, debated by a team of industry experts, including: Tom Berry, Director, Carbon Communications (modera...
13 April 2010 /retail
Brilliant initiative from Nationwide, to restrict peoples' in-branch access to their own cash. It ignores those who don't want to draw £100 or more out and don't trust cash machines (like many elderly); nor does it help those who want coins for some or all of their withdrawal. I know a number of people who have kids at school age, and they need ...
13 April 2010 /retail Transaction Banking
Elton Cane Digital product delivery at News Corp Australia
Is it just me, or does mobile banking seem to perpetually be the next big thing? Maybe it's because I remember how underwhelmed I was by the first generation of WAP browsers on mobile phones when trying to access my bank account in 2000, but over the past decade I can count on one hand the number of times I've done "mobile banking" on my...
12 April 2010 /retail Innovation in Financial Services
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