‘Upfront and Personal: Leveraging data to deliver a genuinely personalized omnichannel experience?’ is a research report published by The Institute of Customer Service and co-sponsored first direct.
UK bank first direct has added a "co-creation" platform to its app, enabling customers to test new ideas, prototypes and projects and then provide feedback on them.
UK consumers' association Which? has hit out at much of the banking industry for failing to protect online customers with two-factor authentication (2FA).
UK bank first direct has teamed up with social payments startup PayKey to let customers send money to friends from within apps such as WhatsApp and Facebook Messenger.
Mobile has become the channel of choice for customers of direct banking pioneer first direct, overtaking desktop interactions for the first time and far surpassing the original dial-in telephony pipes.
first direct has seen a significant increase in the rise of overseas contactless transactions made by UK customers this summer, as the rest of the world catches up with the contactless revolution.
From today (24 April) first direct is once again shaking up the current account switcher market by enabling new customers to choose from a wide range of items and experiences as a hello gift.
first direct has enabled Pay by Siri*, allowing customers to make payments on their iPhone with a simple voice command such as "Hey Siri, Pay [Priya] £15 with first direct."
App-only newcomers Starling Bank and Monzo took the top spots in Smart Money People's 'Best British Bank' awards, bringing an end to First Direct's three-year reign and leaving traditional incumbents trailing in their wake.
UK digital bank first direct has begun trialling an app that lets people see account information from all of their providers, as well as get money management tips and product suggestions - including from third parties.
© Finextra Research 2019