16 September 2019

Latest articles for First Direct


Almost two-thirds of consumers can’t name one organisation they trust to handle their data

23 May 2019  |  1580 views  |  0 Company announcement

‘Upfront and Personal: Leveraging data to deliver a genuinely personalized omnichannel experience?’ is a research report published by The Institute of Customer Service and co-sponsored first direct.


First direct adds customer co-creation lab to app

15 March 2019  |  6985 views  |  1 News

UK bank first direct has added a "co-creation" platform to its app, enabling customers to test new ideas, prototypes and projects and then provide feedback on them.


Most UK banks failing to protect online customers with two-factor authentication

31 January 2019  |  17455 views  |  8 News

UK consumers' association Which? has hit out at much of the banking industry for failing to protect online customers with two-factor authentication (2FA).


First direct lets customers make payments from within messaging apps

28 January 2019  |  12101 views  |  3 News

UK bank first direct has teamed up with social payments startup PayKey to let customers send money to friends from within apps such as WhatsApp and Facebook Messenger.


Telephone banking pioneer first direct is now mobile-first

31 October 2018  |  5899 views  |  5 News

Mobile has become the channel of choice for customers of direct banking pioneer first direct, overtaking desktop interactions for the first time and far surpassing the original dial-in telephony pipes.


UK holiday-makers leading the global growth of contactless

01 October 2018  |  2873 views  |  0 Company announcement

first direct has seen a significant increase in the rise of overseas contactless transactions made by UK customers this summer, as the rest of the world catches up with the contactless revolution.


First direct woos switchers with gift package

24 April 2018  |  2942 views  |  0 Company announcement

From today (24 April) first direct is once again shaking up the current account switcher market by enabling new customers to choose from a wide range of items and experiences as a hello gift.


First direct says hello to Pay by Siri

16 March 2018  |  6317 views  |  0 Company announcement

first direct has enabled Pay by Siri*, allowing customers to make payments on their iPhone with a simple voice command such as "Hey Siri, Pay [Priya] £15 with first direct."


Digital challengers leave incumbents trailing in Best British Bank awards

05 March 2018  |  15198 views  |  3 News

App-only newcomers Starling Bank and Monzo took the top spots in Smart Money People's 'Best British Bank' awards, bringing an end to First Direct's three-year reign and leaving traditional incumbents trailing in their wake.


First direct pilots artha app for marketplace banking

22 February 2018  |  13224 views  |  2 News

UK digital bank first direct has begun trialling an app that lets people see account information from all of their providers, as well as get money management tips and product suggestions - including from third parties.

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