In 2009 "cutting costs" is on every CEOs/VPs lips and Customer Services are often the target of this policy. Customer Services What is it? Everything is in the title. It's all about "Customer" and "Services". The Customer Services main goal is to enhance customers' experience/satisfaction of a product or a service. I...
01 May 2009 /security Transaction Fraud Systems and Analysis
Lately I have read a lot of interesting blogs and comments about identity theft. This is obviously a hot topic, Hackers have never been so active and banks have had a hard time keeping up. Prologue: Authentication Basics What is the basic principle of authentication? What are we trying to achieve? Let's take the example of a user who wants to ch
24 April 2009 /security Transaction Fraud Systems and Analysis
The following authentication scenarios discussed here apply to a simple connection between a client and his online banking website. After reviewing the most dangerous hacking techniques, we will see what solutions can be implemented. What is a Man-in-the-middle (MITM) attack? A MITM attack is an active eavesdropping in which the attacker combin
18 April 2009 /security Transaction Fraud Systems and Analysis
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