Latest opinions that Naresh Kurup has shared on Finextra

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Naresh Kurup

Director - Marketing

CustomerXPs

Member since

15 Sep 2017

Location

Bangalore

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Naresh's opinions

Enriching the Journey Ahead With Exceptional Customer Lifecycle Management

(Concluding part of the 2-part blog on improving customer lifecycle management in banks) ‘Well begun is half done’ – Aristotle In the previous blog, we saw how financial institutions can initiate a streamlined CDD-led customer onboarding experience. Let us now look at what does it take to manage what lies ahead. By thinking more strategically abo...

23 October 2018 /regulation /retail Banking Strategy, Digital and Transformation

De-risking Customer Onboarding with Cross-channel, Real-time CDD

(First in the two-part series on improving customer lifecycle management in banks) A 1000-mile journey begins with a single step’ – ancient Chinese adage In today’s intensely competitive environment, banks are faced with the challenge of maximizing revenue, reducing attrition, and maintaining customer relationships. This means implementing a holi...

23 October 2018 /regulation /retail Banking Strategy, Digital and Transformation

Digital Disruption: How Fintech is Pushing Banks to Change

Fintech has brought unprecedented disruption in the financial services ecosystem. While traditionally, fintech was used for back office functions by leveraging software to help banks manage customer databases, execute transactions and handle accounts, today it has DIY modes where customers rely less on a brick and mortar bank for their banking nee...

30 May 2018 /retail Fintech innovation and startups

AI-powered Gen-centric Banking

With increasing diversity in the banking customers’ age groups, needs, values, priorities and perspectives, banks interact with several ‘generations’ of customers. Multigeneration banking evolved from the need for providing personalized and unique experiences to a variety of customer segments. Changing demographics, incomes, attitudes and behavi

19 February 2018 /retail Digital Banking Trends

A Call for Better Push-Payment Scam Prevention In Light of Liability Shifting from Customers to Bank

APP (Authorized Push Payment) fraud is turning out to be a widespread menace with the UK being the most affected, according to the UK consumer rights champion When a business or an individual gets tricked into sending money to a fraudulent account to pay for goods or services it is a fraud. Businesses and individuals are scammed when criminals s

19 February 2018 /payments /regulation Financial Risk Management

Augmenting Financial Inclusion Efforts Efficacy in sub-Saharan Africa

Financial inclusion plays a vital role in socio-economic development particularly in developing economies. While nations in sub-Saharan Africa have been investing substantial efforts to make financial services available to the underprivileged and marginalised, a vast majority still use informal modes to pay, save and lend. Incidentally, Africa has...

19 February 2018 /regulation /inclusion Financial Inclusion

Are Real-time Payments Actually Fueling Financial Crime?

Real-time and near real-time payment systems have changed the very fabric of online commerce. Over 30 countries now have real-time payment processes of some kind, some of them in use since decades. The growth in Real-time Retail Payment Systems (RT-RPS) has been encouraging, with 18 countries now having a ‘live’ RT-RPS systems in place. Additionall...

19 February 2018 /payments /regulation Financial Risk Management

Nixing Credit and Loan Frauds Smartly

With the U.S. economy grappling with massive internal debt, ideas that can reduce even a fraction of this would be of great advantage. Financial institutions as well as startups have already begun looking for ways to innovate, and make banking systems more efficient which allows financial institutions to the lending problem effectively. Interestin...

19 February 2018 /ai /regulation Financial Risk Management