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Naresh Kurup

Director - Marketing
CustomerXPs
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15 Sep 2017
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Followed by John Sims, Martha Boyle and 5 others you follow

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Director - Marketing
CustomerXPs
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Latest opinions

Naresh Kurup

Enriching the Journey Ahead With Exceptional Customer Lifecycle Management

(Concluding part of the 2-part blog on improving customer lifecycle management in banks) ‘Well begun is half done’ – Aristotle In the previous blog, we saw how financial institutions can initiate a streamlined CDD-led customer onboarding experience. Let us now look at what does it take to manage what lies ahead. By thinking more strategically abo...

23 October 2018 Banking Strategy, Digital and Transformation

Naresh Kurup

De-risking Customer Onboarding with Cross-channel, Real-time CDD

(First in the two-part series on improving customer lifecycle management in banks) A 1000-mile journey begins with a single step’ – ancient Chinese adage In today’s intensely competitive environment, banks are faced with the challenge of maximizing revenue, reducing attrition, and maintaining customer relationships. This means implementing a holi...

23 October 2018 Banking Strategy, Digital and Transformation

Naresh Kurup

Digital Disruption: How Fintech is Pushing Banks to Change

Fintech has brought unprecedented disruption in the financial services ecosystem. While traditionally, fintech was used for back office functions by leveraging software to help banks manage customer databases, execute transactions and handle accounts, today it has DIY modes where customers rely less on a brick and mortar bank for their banking nee...

30 May 2018 Fintech innovation and startups

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Naresh writes about

  • artificial intelligence
  • payments
  • regulation & compliance
  • retail banking
  • financial inclusion

Naresh's opinion archive

  • 2018 (8)

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