Latest opinions that Paul Fermor has shared on Finextra

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Paul Fermor

UK Solutions Director

Software AG

Member since

08 Jul 2021

Location

London

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Paul's opinions

Foundations for continuously improving customer experience

Like many industries pursuing innovation, banking and financial services often gravitate to hot topics such as decentralised and sustainable finance, super apps, or some aspect of the metaverse. While new technologies and initiatives do have the potential to transform the landscape of the industry, sometimes customers’ day-to-day requirements end ...

11 August 2022 /retail Analytics in Banking

To exploit hyperautomation, banks must lay the right foundations

With a predicted global addressable market of nearly $600 billion in 2022, hyperautomation (HA) is a key focus for many industry transformation initiatives. In this article, I’ll lay out in layman’s terms what hyperautomation is, why it matters and what foundations firms should establish to ensure the delivery of successful hyperautomation initi...

06 July 2022 Artificial Intelligence and Financial Services

Opportunities to manage technical debt within financial services firms

In a previous blog article, I discussed how the judicious adoption and management of technical debt was a potential competitive differentiator and a key strategic business imperative for financial services firms. In contrast, with technical debt consuming 41% of enterprise IT budgets, for some firms an ignorance of technical debt may pose an exis...

29 June 2022 Banking Strategy, Digital and Transformation

Financial firms must approach digital transformation with technical debt in mind

Technical debt is a “ball & chain” for many financial firms - a natural consequence of getting things done quickly instead getting things done well. However, regarding technical debt simply as a “thing” is a limiting factor for firms and misses vital nuances of this concept. In this article, we’ll re-visit the concept of technical debt, and sug...

21 March 2022 Banking Strategy, Digital and Transformation

Banking on context to unlock opportunity in financial services

The potential emergence from the Covid pandemic will require significant adjustment to challenging macro-economic conditions. In 2022, growth is unlikely to return to levels forecasted pre-pandemic. But the greatest challenge for financial services firms will be to maintain and enhance relationships with customers trying to adapt to their “new no...

04 February 2022 /covid-19 Banking Architecture

From customer trust to net zero finance: 5 financial services predictions for 2022

1. Fintech will continue to erode the trust advantage Historically, consumers have been less inclined to trust new, dynamic technology businesses with their money. But attitudes are changing. This year, a study from EY found FinTechs were more trusted than regional or national banks by consumers under the age of 65, with over twice as many 1

16 December 2021 /predictions Banking Strategy, Digital and Transformation

How Open Banking spells opportunity for big banks to regain customer loyalty

It’s been almost four years since the Payment Services Directive Two (PSD2) took effect. This new Open Banking legislation was rooted in the belief that enabling consumers to share their banking data with other financial providers would drive competition and result in better deals and services. More than three years down the road, it’s debatable w...

27 October 2021 /retail /cloud Open Banking