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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Somesh Chablani

Somesh Chablani SVP, Head of Capital Markets Go-To-Market at FIS

Reimagining financial services: Harnessing the Cloud for value, agility and growth

As global businesses navigate an increasingly complex and fast-paced digital landscape, one trend has emerged as a clear strategic imperative: the shift to the cloud. What began as a cost-saving measure has evolved into a foundational enabler of innovation, agility and long-term growth. Recent industry insights have highlighted a renewed fo

/cloud

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The huge-savings curse. Part II (e-invoicing)

Like in e- and mobile banking the e-invoicing as an interconnecting-customers service was not started off as a good-for-society at large program – but for customer convenience. I still remember how customers complained that we had outsourced the keying in on ever-growing lengths of reference numbers and other payment data from branch and back-offi...

/payments /retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The Convergence of Fintech and Banking: The Gap Between UX and Functionality Is Closing

In the past decade, the financial landscape witnessed a dramatic transformation driven by two distinct forces: fintech startups and traditional banks. Initially, fintechs emerged as UX-rich but often monofunctional challengers, while banks remained service-rich but struggled with digital customer experience. Today, however, these lines are blurrin...

/retail /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

It is the administrative burden, stupid.

Many of us know that SMEs and also employees in larger enterprises and the public sector complain about an ever-growing administrative burden. Much caused by nitty-gritty difficult-to-decipher regulation. This is also coming from the work to make the Single EU market real. There politicians can always blame Brussels. One way of counteracting it ...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The huge-savings curse. Part I.

There is hardly a day passing by without new reports about hundreds of billions or multitrillion cost savings on their way with the Trust Infrastructure. Of course, these are in the right ballparks – and the western world for sure need them also against increasingly politically engineered cybercrime. Luckily the identity building verifiable creden...

/retail /identity

Anton Roe

Anton Roe CEO at MHR

Leading in sync: aligning tech implementation back to business strategy

We often hear about the siloes between departments being detrimental to business success. Whether this is working from disparate systems; being unable to ensure everyone across the organisation has access to the same data; or teams making decisions on which products and services to implement for their benefit, rather than considering how this ladd...

/people

Teo Blidarus

Teo Blidarus CEO and Co-Founder at FintechOS

How embedded insurance is shaping the future of risk mitigation

Insurance is shifting from a purely B2C model to integrated, accessible protection. Instead of standalone coverage, insurers need to provide solutions that fit naturally into everyday transactions and customer journeys. Traditional insurance models often fail to reach those who need protection most. As customers seek coverage that adapts to their f...

/cloud /markets

Sakkun Tickoo

Sakkun Tickoo Digital marketing consultant at Wonderful Payments Ltd

The Future of Getting Paid: Embracing Alternative Payment Methods

Have you ever been caught behind someone at a coffee shop who was frantically looking through their wallet for the "right" card? The person next to them, on the other hand, just taps their phone and walks away with their latte. That's the change in how we pay in modern times. You might be surprised by this question: What if I told you ...

/payments

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Unlock 41 % Faster Revenue Growth: Digital CX as Profit Engine in Banking

Only 3 % of U.S. companies are truly customer-obsessed. They’re racing ahead with 41 % faster revenue growth, 49 % higher profits and 51% better customer retention according to Forrester’s 2024 US Customer Experience Index. And 2024 Bank Customer Experience Survey by FICO shows that 62% of respondents believe customer experience is as important as...

/retail /markets

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The Neuromarketing Playbook to Elevate Digital Products in Banking and Fintech

After years of digital innovation, many financial apps still drown users in data—and miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, we’ve found that tapping into users’ emotional motivations can transform their entire financial journey. It’s not ...

/retail /devops

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