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Aurélie L'hostis

Principal Analyst
Forrester Research
Member since
09 Mar 2020
Location
London
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Aurelie writes about the evolving business and tech trends in financial services.

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Principal Analyst
Forrester Research
To Present
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Latest opinions

Aurélie L'hostis

How Emerging Tech Will Transform Digital Banking Experiences Over The Next Decade

Buying a car is a major and often stressful purchase. To improve this experience, Capital One introduced Chat Concierge, an AI agent designed to simplify car buying. Unlike typical chatbots, this conversational agent uses multiple specialized AI agents to understand prompts, create and validate action plans, and execute tasks based on buyer prefer...

08 May 2025 Digital Banking

Aurélie L'hostis

2025: The Digital Banking Landscape Is Poised For Another Transformative Year

In today’s rapidly changing financial landscape, providing an excellent digital experience is essential to gaining a customer experience-driven competitive edge. As we step into 2025, digital technologies will continue to shape and transform banking experiences. Now is the time to take the pulse of and fine-tune your strategy and actions! Customer...

21 January 2025 Banking

Aurélie L'hostis

Is Your Company Ready For The CSRD?

If your firm operates in the EU, chances are that you’re one of the nearly 50,000 companies in scope for the EU’s Corporate Sustainability Reporting Directive (CSRD) — the final piece in the EU’s sustainable finance regulation jigsaw. The CSRD requires all large companies and listed small- and medium-sized enterprises operating in the EU to disclo...

20 October 2023 Sustainable compliance

See all 8 opinions by Aurélie

Aurélie writes about

  • artificial intelligence
  • regulation & compliance
  • retail banking
  • sustainable
  • financial inclusion
  • covid-19

Aurélie's opinion archive

  • 2025 (2)
  • 2023 (1)
  • 2022 (2)
  • 2021 (2)
  • 2020 (1)
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