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Aurélie's blog archive

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Aurélie L'hostis

Aurélie L'hostis

Principal Analyst at Forrester Research
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Bio Aurelie writes about the evolving business and tech trends in digital banking. Career History She helps financial services organizations worlwide design and execute their digital strategies.


Consumer Financial Health

How Should Financial Services Respond To The Cost-Of-Living Crisis?

13 Oct 2022

Consumers around the world are facing a cost-of-living crisis. Those in vulnerable circumstances will be hit hardest. In the UK, 89% of adults reported an increase in their cost of living in August 2022. Sixty percent of those who reported a rise in the cost of living between August 3–14, 2022 say they are spending less on nonessentials as a resu...

Financial Inclusion

The Time To Act On Inclusive Finance Is Now

17 May 2022

“Soy mayor, no idiota” — “I’m old, not an idiot.” That’s the headline of a campaign launched by Carlos San Juan, a 78-year-old Spaniard who argued that the closure of bank branches and the forced migration of customers to digital banking were sidelining elderly and vulnerable customers. The petition, which asked for more consideration a...

Financial Inclusion

Rethinking The “S” In ESG: The Inclusive Finance Imperative

11 Nov 2021

In the past two weeks, the eyes of the world have been on Glasgow and the COP26 summit, where international lawmakers, business leaders, and activists convened to bring climate change under control — amid extreme rainfalls and floods. Sustainability is the new reality for every one of us. Over the coming years, sustainability will become a top pri...

Digital Banking Trends

Protecting Customers From Harm Is A Crucial Part Of Banks' Financial Well-Being Strategy

28 May 2021

On May 4, the UK government launched a new “Breathing Space” scheme in England and Wales. This debt respite scheme gives people struggling with debt problems a 60-day period of legal protection during which all interests and charges on their debt will be frozen while they receive professional debt advice. No enforcement action will be taken during...