17 January 2018
Craig Ramsey

Craig Ramsey

Craig Ramsey - ACI Worldwide

38Posts 140,385Views 1Comments


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The return of the payments hub

30 October 2012  |  4848 views  |  1

After years of a lack of clear agreement from the financial sector, the payments hub is finally getting some focus, as companies seek significant gains in financial efficiency. No longer referred to as simply advancements in technology, rather it’s now about actually providing a solution to a business problem.

For banks, a single payments hub would more often than not fail to meet their requirements. Commonly, a more targeted approach is needed. For example, a front office hub provides a great platform for managing the complexities of a customer relationship, including translation, batch management and information reporting. A middle office hub might be needed for providing the orchestration to the different engines you might have, as well as visibility of all transactions, and a back-office hub can control your settlement gateways and least-cost routing.

This is not to say three hubs are ultimately necessary. Rather, banks must focus on the pain points and the best opportunities. But whatever it is that you need, make no mistake that one size does not fit all. A bank needs to determine where they need to consolidate systems and then identify a solution that can help, and thankfully, that is what we are starting to see. Without clear definition of what you are trying to solve, how can you possibly be successful?

Thank goodness we've moved on from “your solution is a payment hub, now what was your problem?”

TagsPaymentsPost-trade & ops

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 01 November, 2012, 14:49

Props for a balanced post but, having played a role in creating their storyboard, payment hubs have been positioned to solve business problems - rather than just as cutting-edge technology solutions - for at least 4-5 years now. The hassle is, while solving a few old business problems, they introduce a few new ones. I've witnessed how a high value payment missing a cutoff can nearly bring a bank down. I've subsequently begun to wonder if it isn't better to invest in a separate hub for high value payments and gaining a certain level of redundancy for their processing instead of processing both high and low value payments in a single hub and risking a single point of failure that can have catastrophic consequences for the bank.

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job title Director of Product Manager
location Watford
member since 2009
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Craig Ramsey has worked in the payments industry for over 30 years, working with banks and software vendors to improve solutions to customers. Craig is ACI's global Director of Product Management for...

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