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Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 02 June, 2012, 17:26Be the first to give this comment the thumbs up 0 likes

Assuming that you can buy your train ticket and check your bank account balance via PC-Web, am curious to know if you could do them via mobile web from your smartphone / tablet. At least in the case of train ticket, the lack of mobile booking solution might harken back to deficiencies even in the PC-Web solution viz. lack of support for e-tickets and the need to print out a paper ticket from a kiosk that is not necessarily present in all stations. In an extreme example dating back a few years, I remember that a colleague of mine booked a ticket online for a train departing from London Bridge station but had to visit Waterloo / Victoria to print out the paper ticket because there was no 'Fast Terminal' at London Bridge!

A Finextra member
A Finextra member 04 June, 2012, 08:49Be the first to give this comment the thumbs up 0 likes

My point about not being able to pay with my mobile phone was driven by the lack of a mobile wallet or related technology (e.g. NFC). There is plenty I can do using mobile web, but frankly, the level of usability is so poor that there is little value to gain from doing so.

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 04 June, 2012, 12:10Be the first to give this comment the thumbs up 0 likes

Thanks for clarifying. I think there are two issues here: Mobile Wallet and Usability. Since you were able to manage your hotel booking via smartphone / tablet, am curious to know which mobile wallet is supported by your hotel booking website / app. Coming to usability, as I'd pointed out in my personal blog post "Will Mobile Blogs Impoverish Bloggers?", there are as many examples of good UX via mobile web as there are of bad UX via downloadable mobile apps. The lack of mobile booking solution for train ticket might harken back to deficiences even in the PC-Web solution and I doubt if mobile web or downloadable mobile app will have any bearing on UX. 

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