17 December 2017
Bo Harald

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Bo Harald - ZEF, Transmeri, Demos, Real Time Economy Program

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Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Consumer e-invoicing 2004-10 in Sweden

01 April 2011  |  4309 views  |  0

Negative carrots have helped a lot:

Noteworthy:

- growth 11,9m

- 14% of payments in Internet banks now e-invoice initiated

- 34% of e-bank customers receive e-invoices

 

a member-uploaded image TagsPayments

Comments: (1)

Bo Harald
Bo Harald - ZEF, Transmeri, Demos, Real Time Economy Program - Helsinki Region | 03 April, 2011, 07:52

Like in Norway, Denmark and to some extent in Finland (where the consumer ombudsman has been busy in trying to resist transparent pricing of paper invoices = protecting costs - not consumers!) - the success is based on charging for paper - if you want it you pay for it. The cased with not paying means that all customers share the cost of bad behavior...

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