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Negative carrots have helped a lot:
- growth 11,9m
- 14% of payments in Internet banks now e-invoice initiated
- 34% of e-bank customers receive e-invoices
Like in Norway, Denmark and to some extent in Finland (where the consumer ombudsman has been busy in trying to resist transparent pricing of paper invoices = protecting costs - not consumers!) - the success is based on charging for paper - if you want it
you pay for it. The cased with not paying means that all customers share the cost of bad behavior...
Chairman/Founding member, board member
ZEF, Transmeri, Demos, Real Time Economy Program,
This post is from a series of posts in the group:
A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.