20 July 2018
Bo Harald

Good for society at large

Bo Harald - ZEF, Transmeri, Demos, Real Time Economy Program

363Posts 1,438,635Views 274Comments
Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Game-changing Innovation

28 June 2009  |  3971 views  |  0

" The role of the innovator is to meet customers on their terms as human beings.The goal of the innovator is to empower your customers to realize the change they want to see in the world."

Paco Underhill

I like the statement - especially "on terms as human beings" - which I interpret as holistic but simple answers to practises in  their everyday contexts. But with some reservation - as customers rather seldom have asked for the change they afterwards liked so much. Maybe it should say "help your customer to understand that they want change"..

As consumers mostly ask for incremental improvements and do not know what radically different might be offered, there is a danger - especially during recessions -  that game-changing innovation is not getting enough resources - except in exceptional companies - also banks.

Decisionmaking in the ordinary company is a challenge as architectural and discontinuos - game changing innovations are easier to kill (running against business models, ROI potential - if big - uncertain) and harder to conceive as they are often found at the margins of core business and may need discovery-oriented activities.

Still they are the way to the future - but business lines have to co-operate, companies have to network and public private partnerships become the norm,  if we want to be competitive and keep the base for welfare solid.


Comments: (0)

Comment on this story (membership required)

Latest posts from Bo

Seamless access to data in digital Europe

12 June 2018  |  6308 views  |  0 comments | recomends Recommends 0 TagsBlockchainMobile & onlineGroupInnovation in Financial Services

Craving for the concrete..

27 April 2018  |  5364 views  |  0 comments | recomends Recommends 0 TagsInnovationOpen APIsGroupInnovation in Financial Services

How to be practical - 10 years ago

24 April 2018  |  2928 views  |  0 comments | recomends Recommends 0 TagsPaymentsInnovationGroupDigital Banking Trends

10 years ago - and still not quite there..

21 April 2018  |  6411 views  |  0 comments | recomends Recommends 1 TagsMobile & onlineInnovationGroupDigital Banking Trends

Protecting costs - NOT consumers - Anno 2008

15 April 2018  |  7210 views  |  0 comments | recomends Recommends 1 TagsPaymentsInnovationGroupDigital Banking Trends

Bo's profile

job title Chairman/Founding member
location Helsinki Region
member since 2008
Summary profile See full profile »
Independent advisor and board professional

Bo's expertise

Member since 2008
353 posts274 comments

Who's commenting on Bo's posts

John Bullard