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What else will the banks charge for?

An interesting article from Netbanker on bank charges.

I am sure, every bank thinks on the topic: if no big money can be earned on (new) loans, then what is next? Transactions? Service? Additional products?

The logical answer is to put charges on things which are big cost elements for the bank: branches, tellers, call centre people, paper statements, etc. But hey, who uses these channels today?

On the other hand, I prefer to check my accounts online, make bill payments online, etc. I would even pay for this service, for my convenience.

Of course, there is a cap on this and obvious services cannot be charged, otherwise the customers will get angry. I hope no bank will follow this airline who charges for using the lavatory!

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This post is from a series of posts in the group:

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.


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